Jannat Kumai
Vancouver
Summary
Developed outstanding client interaction and problem-solving skills in fast-paced customer service environment. Transitioning into new field with focus on leveraging strong communication abilities and proactive approach to client needs. Prepared to bring excellent service-oriented skills to new industry, ensuring seamless client experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client service representative
SBI Canada Bank
10.2024 - 12.2024
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Knowledge of banking products, services, and regulations
- Attention to detail and ability to multitask
- Proficiency in using banking software and digital tools
Cashier
HDFC bank
01.2024 - 08.2024
- Financial transactions: Handling cash, checks, credit card payments
- Resolving customer inquiries and complaints
- Promoting financial products (e.g., credit cards, loans)
- Manage daily balances and prepare financial reports
Education
Master’s - Business Management
University Canada West
Bachelors - commerce
Sri Dev Suman University
Dehradun, Uttarakhand01.2023
Skills
- Problem-solving
- Time management and multitasking
- Cultural Awareness
- Positive
- Call center experience
- Payment processing
- Customer support
- Customer focus
Certification
- One-year certified course of Certified Industrial Accountant from ICA Edu Skills Pvt Ltd. Dehradun
- Microsoft Excel, tax, GST, and data analysis
Availability
- Monday to Friday
- Open availability
Languages
English
Hindi
Timeline
Client service representative
SBI Canada Bank
10.2024 - 12.2024
Cashier
HDFC bank
01.2024 - 08.2024
Bachelors - commerce
Sri Dev Suman University
- One-year certified course of Certified Industrial Accountant from ICA Edu Skills Pvt Ltd. Dehradun
- Microsoft Excel, tax, GST, and data analysis
Master’s - Business Management
University Canada West
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