Janna Ramage
Hamilton,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Nanny
Self-employeed
02.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
Crew Trainer
Mcdonalds
02.2023 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Customer Experience Sales Floor Associate
Walmart
10.2021 - 02.2023
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
Key Holder/Health and Safety Coordinator
West 49
04.2021 - 10.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Graduate Certificate - Accounting
Mohawk College
Hamilton, ON04-2023
High School Diploma -
Bernie Custis Secondary School
Hamilton, ON06-2021
Skills
- Relationship building
- Infant-school age care experience
- Problem-solving
- Team leadership
- Coaching and mentoring
- Opening and closing procedures
- Cash handling and reconciliation
Certification
- Adult and Pediatric First Aid/CPR/AED – American Red Cross.
- SmartServe
Timeline
Private Nanny
Self-employeed
02.2024 - Current
Crew Trainer
Mcdonalds
02.2023 - 02.2024
Customer Experience Sales Floor Associate
Walmart
10.2021 - 02.2023
Key Holder/Health and Safety Coordinator
West 49
04.2021 - 10.2021
Graduate Certificate - Accounting
Mohawk College
High School Diploma -
Bernie Custis Secondary School
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