Janna Pray
Redlands
Summary
Seeking professional growth and skill enhancement through teamwork, contributing to productivity, goal achievement, and company growth.
Proficient in CCC1, OPSTRAX, Quick learner, adaptable to new software Team player with strong leadership and communication skills Reliable, and hardworking, Excellent multitasking and organizational skills
Overview
19
19
years of professional experience
Work History
Parts Manager/Associate Trainer
Caliber Collision
06.2017 - Current
- Verify and distribute parts efficiently
- Inspect parts for damage and quality
- Manage parts posting, scanning, returns, and reorders
- Track incomplete orders and maintain pending credits at zero
Office Manager/Service Advisor
Alchemy Auto Painting
08.2016 - 09.2017
- Managed operations including staffing, scheduling, production, and customer service
- Prepared job estimates and handled insurance interface
- Recruited new accounts and ensured customer satisfaction
Office Manager
7 to 7 Smog
09.2015 - 08.2016
- Hired, trained, and evaluated mechanics and support staff
- Managed business operations and customer service
- Ordered parts and ensured efficient vehicle diagnosis
Office Manager/Dispatcher/Junior Estimator
Accident Towing/Collision Experts of Riverside
05.2012 - 08.2015
- Managed dispatchers and drivers
- Organized emergency and insurance roadside calls
- Handled accounts receivable/payable and confidential information
- Programmed GPS tracking devices and managed hiring processes
Dispatcher
Quality/Liberty Towing
05.2011 - 05.2012
- Managed emergency and insurance transport requests
- Coordinated units and drivers on assignments
- Provided status updates and location information
- Handled data management and custom software for tracking and reporting
- Managed clientele information including vehicle registrations and driving records
Associate Trainer/Catering
Panera Bread
06.2006 - 05.2011
- Conducted training sessions for new hires across multiple stations.
- Handled customer relations and satisfaction
- Managed orders and monetary transactions
- Coordinated catering team prep and order fulfillment
- Completed preparatory training to assume duties of Assistant Manager.
Education
Riverside Community College
Riverside, CA01.2010
High School -
Riverside Polytechnic High School
Riverside, CA01.2006
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Returns processing
Professional References
Available upon request.
Timeline
Parts Manager/Associate Trainer
Caliber Collision
06.2017 - Current
Office Manager/Service Advisor
Alchemy Auto Painting
08.2016 - 09.2017
Office Manager
7 to 7 Smog
09.2015 - 08.2016
Office Manager/Dispatcher/Junior Estimator
Accident Towing/Collision Experts of Riverside
05.2012 - 08.2015
Dispatcher
Quality/Liberty Towing
05.2011 - 05.2012
Associate Trainer/Catering
Panera Bread
06.2006 - 05.2011
Riverside Community College
High School -
Riverside Polytechnic High School
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