Janna Ky
San Francisco,CA
Summary
With a robust background at UCSF as an ophthalmology assistant, and Zuckerberg San Francisco General Hospital as a medical assistant, I have so much customer service and quality care to offer to the hospitals. Offering exceptional attention to detail and commitment to patient care, well-suited for fast-paced clinical environment. I help bring foundation to patient interaction that supports effective clinical assistance. Developed key skills in clinical setting, including patient care and diagnostic support, looking to transition into new field. Effective in managing patient interactions and supporting clinical operations. Seeking opportunities to leverage transferrable skills in dynamic environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
UCSF
12.2013 - Current
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing Epic with commitment to accuracy.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
- Measured intraocular pressure using Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Medical Assistant
Zuckerberg San Francisco General Hospital
12.2008 - 12.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Checker
Safeway
01.2003 - 03.2007
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Contributed to inventory management efforts by assisting in stock counts and ensuring product availability on shelves.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Restocked and organized merchandise in front lanes.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
Customer Service Representative
Namco Land Cyberstation Arcade
06.2000 - 07.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Fix games when down.
- Ticket counter and distribute prizes accordingly to points.
- Handle cash.
- Distribute tokens and cash exchange.
Education
Associate of Science - Nursing
City College of San Francisco
San Francisco, CA05.2013
Associate of Arts - Nursing
City College of San Francisco
San Francisco, CA05.2013
Certificate - Pharmacy Technician
City College of San Francisco
San Francisco, CA06.2011
Certificate - Phlebotomy
Bay Area Medical Academy
San Francisco, CA06.2008
Diploma - Medical Assisting
Everest College
San Francisco, CA06.2008
High School Diploma -
Abraham Lincoln High School
San Francisco06.2002
Skills
- Vital signs
- Clean wound and assist with dressing
- Ophthalmic Terminology
- Surgical Assisting
- Ophthalmic Imaging (Corneal Topography, Optical Coherence Tomography, Fundus Photography, Slit Lamp, Biometry, A-scan)
- Patient Scheduling
- Medications order
- Visual acuity testing, Pupil Evaluation, Eye Pressure Monitoring
- Ophthalmic Instrumentation
- Medical History Taking
- Instrument Sterilization
- Color vision testing
- Equipment Calibration
- Supplies inventory
- Examination room preparation
- Patient education
- Electronic Health Records Management
- Able to type 35-40 wpm
- Medical Manager, Microsoft Word, Microsoft Excel
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- CPR/AED Certification
- Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
- Pharmacy Technician Certified
- Phlebotomist Certified
- Certified Medical Assistant (CMA)
- OSHA Certified
- HIPAA Certified
- CPT-1
Languages
Cambodian
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Ophthalmic Assistant
UCSF
12.2013 - Current
Medical Assistant
Zuckerberg San Francisco General Hospital
12.2008 - 12.2013
Checker
Safeway
01.2003 - 03.2007
Customer Service Representative
Namco Land Cyberstation Arcade
06.2000 - 07.2001
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- CPR/AED Certification
- Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
- Pharmacy Technician Certified
- Phlebotomist Certified
- Certified Medical Assistant (CMA)
- OSHA Certified
- HIPAA Certified
- CPT-1
Associate of Science - Nursing
City College of San Francisco
Associate of Arts - Nursing
City College of San Francisco
Certificate - Pharmacy Technician
City College of San Francisco
Certificate - Phlebotomy
Bay Area Medical Academy
Diploma - Medical Assisting
Everest College
High School Diploma -
Abraham Lincoln High School
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