Janna Fortin
Pembroke
Summary
Dynamic and detail-oriented professional with extensive experience at Janna’s, excelling in customer service and team collaboration. Proven track record in enhancing operational efficiency and achieving financial growth through strategic planning. Skilled in food safety and problem-solving, consistently delivering exceptional dining experiences while maintaining high sanitation standards.
Overview
29
29
years of professional experience
Work History
Dietary Aide
Carefor
02.2025 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Owner/Operator Restaurant
Janna’s
03.2012 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Server/cook
Fresco Cafe
05.1996 - 03.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Dental Assistant - Dental
Niagara College
Welland, None04.1994
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Team collaboration
- Verbal communication
- Food handling safety
- Detail-oriented
- Sanitation practices
- Food safety
- Issue resolution
Languages
English
Full Professional
Timeline
Dietary Aide
Carefor
02.2025 - Current
Owner/Operator Restaurant
Janna’s
03.2012 - 12.2024
Server/cook
Fresco Cafe
05.1996 - 03.2012
Dental Assistant - Dental
Niagara College
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