Summary
Overview
Work History
Education
Skills
References
Custom
Timeline
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Janna Flynn

Newmarket,ON

Summary

Dynamic fleet management professional with extensive experience at Titanium Trucking Services Inc. Proven expertise in coordinating safety inspections and preventative maintenance, ensuring compliance and operational efficiency. Strong leadership and problem-solving skills, successfully overseeing a diverse team while enhancing service delivery and maintaining high standards in vehicle inspection and maintenance.

Overview

14
14
years of professional experience

Work History

Lead, Fleet Maintenance

Titanium Trucking Services Inc.
Bolton
04.2018 - Current
  • Coordinate with dispatch, customers and vendors to schedule approximately 150-250 government regulated annual safety inspections and preventative maintenance services, per month.
  • Facilitate weekly virtual meetings with maintenance clerks and coordinators to troubleshoot procedures or discuss any concerns.
  • Oversee approximately 10-15 staff members throughout five terminals in Ontario.
  • Ensure repair and maintenance schedules are followed and executed, in a timely manner, for all trucks and trailers in the fleet.
  • Dispatch repair facilities and vendors to time sensitive mechanical breakdowns throughout North America.
  • Verify warranty coverage and campaign recalls for tractors and trailers.
  • Assist with managing the fleet, which consists of 800 power units and 3000 trailers.

Dispatcher

Canadian Automobile Association
Markham, ON
09.2012 - 04.2017
  • Accountable for the assignment, monitoring and coordination of incoming tow/light service requests including manual assignment while ensuring both ETA’s and cost effectiveness.
  • Utilized best practices and knowledge to determine when to raise the ETA’s to ensure integrity of agreed service standards.
  • Responsible for keeping members informed and up-to-date about the status/progress of tow/light service requests.
  • Selected Contributions:
  • Fully cross trained on all duty desks (Toronto Trucks/ Heavy Tows, Stellar, Urban & Rural, Hamilton, IRS/Light, either in Lead or back up scope
  • Superior and proven customer service skills and the ability to make quick decisions with confidence in an extremely faced paced and time sensitive environment; Ensured quality and accuracy when dealing with emergency road service situations
  • Demonstrated my ability to quickly diffuse intense/emotional situations
  • Updated Excel spreadsheets on a daily basis to reflect shortages and driver rejections in the downtown Toronto area; sent directly to the Leadership/ Management teams
  • Completed and provided detailed feedback, when requested, related to the performance of local contractors to assist with operations audits

Dispatcher/ Security Guard

Garda International
North York, ON
11.2011 - 09.2012
  • Emergency dispatch for Eastern Canada; receiving and dispatching alarm alerts from various agencies and ensuring the prompt attendance of a guard to secure the premises.
  • Responsible for ensuring all guards sign in and sign off for their shifts; including hourly check in’s.
  • Selected Contributions:
  • Schedule last minute clients requests, social events and immediate staff openings
  • Proficient with web based real time scheduling system (Vision/Valliant)
  • Able to aptly complete tasks with minimal supervision
  • Ensure Health & Safety procedures are followed by staff on site
  • Trouble shoot and solve issues/concerns for clients and staff

Mobile Security Guard

Intelligarde
Toronto, ON
05.2011 - 11.2011
  • Conducted mobile patrols of Emery Village which is located near Finch Ave & Weston Rd.
  • Mandatory 12 hour shifts with hourly check in points with the Supervisor on Duty.
  • Patrolled vast area to ensure no damage to property or persons.
  • Selected Contributions:
  • Concise and meticulous report writing skills
  • Completed reports using the Electronic Report Writing System (ERS)
  • Constant interaction with the general public and business owner’s
  • Escorted individuals off of private properties and ensured compliance
  • Enforced and applied legislation from within the Trespass to Property Act
  • Issued banning notices for public nuisances
  • Patrolled only high risk sites within the downtown core (Level 2/3)
  • Proven ability to work alone for long periods of time

Education

Diploma - Law & Security Administration

Georgian College
Orillia, ON
04.2010

Skills

  • Fleet management
  • Vehicle inspection
  • Preventative maintenance
  • Warranty verification
  • Mechanical troubleshooting
  • Safety compliance
  • Dispatch coordination
  • Staff training
  • Problem solving
  • Team leadership
  • Effective communication
  • Time management

References

References available upon request

Custom

  • Software Skills (TMT & TMW, Axis, Vision, MS Office Suite including Word, Excel, Powerpoint)
  • Dispatching Skills (Work load balancing, coverage capability, fast paced environment, communication, ETA setting)

Timeline

Lead, Fleet Maintenance

Titanium Trucking Services Inc.
04.2018 - Current

Dispatcher

Canadian Automobile Association
09.2012 - 04.2017

Dispatcher/ Security Guard

Garda International
11.2011 - 09.2012

Mobile Security Guard

Intelligarde
05.2011 - 11.2011

Diploma - Law & Security Administration

Georgian College

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Janna Flynn