Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jan Louise Palada

Calgary,Canada

Summary

Multifaceted prioritizes and manages wide-ranging customer service, administrative and accounting tasks. Well-versed in tracking and processing bills and payments. Offers in-depth understanding of acceptable accounting practices. Precise, accurate and highly efficient data entry professional accustomed to continuous repetition and observant in spotting errors. Support data integrity through validation, inspection and regular reporting. Comfortable working with databases and expansive data sets. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Technical Support Executive(Hybrid Remote)

ESPN
11.2023 - Current
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Collaborated with team members to develop new strategies for handling complex technical problems.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Reduced call wait times by implementing effective time management techniques during high-volume periods.
  • Increased customer satisfaction ratings to 95%.

Volunteer

Epilepsy Association Of Calgary
07.2022 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Co-Owner and Sales Director

Capito Meat And Distributions.
02.2017 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth.
  • Increased profits by 88% through effective recoveries and sales.

Night Audit Clerk

MasterBUILT Ltd.
04.2020 - 09.2023
  • Balanced revenue and settlement accounts on nightly basis
  • Produced and distributed daily reports detailing business activities and revenue
  • Verified guest charges against records and accounts receivable transactions for each department.

Produce Supervisor

Sobeys Bridlewood
10.2019 - 03.2020
  • Promoted sales using diverse promotional strategies, including attractive displays and special discounts
  • Drove sales through effective merchandising of fruits and vegetables
  • Enhanced produce appearance and shelf life with proper trimming, rotation and crisping methods.
  • Successfully drove new product lines to increase annual profits by 70%.

Virtual Assistant

Rush Technologies
12.2018 - 07.2019
  • Drafted correspondence and content for business and personal communications
  • Built useful and easily used databases for contact information and other key data points
  • Delivered range of basic and advanced clerical support for daily and special project needs
  • Managed incoming and outgoing mail, packages and faxes.

Security Operations Supervisor

Fargo International Solutions LLC
03.2018 - 11.2018
  • Monitored security team performance and provided constructive feedback or developed corrective action plans
  • Increased efficiency and quality of security service delivery by analyzing and correcting daily operations issues
  • Checked property for violations for security policies and regulations, using CCTV and personal patrols to verify conditions.

Education

Diploma -

Eastern Samar International Montessori School
Borongan, Eastern Samar

Bachelor of Science (B.S.) - Business Administration -

ACLC College of Business And Technology
Tacloban City, Leyte
07.2019

Diploma - Medical Office Assistant -

EastWest College of Business And Technology
Calgary, Alberta

Skills

  • Daily reporting
  • Records management
  • Multitasking
  • Error identification
  • Data accuracy
  • Remote Support
  • Customer Relationship Management (CRM)
  • Microsoft Windows and Office
  • Attention to Detail
  • Problem-Solving
  • Remote Technical Support
  • Customer Communication and Empathy

Languages

English
Full Professional

Timeline

Technical Support Executive(Hybrid Remote)

ESPN
11.2023 - Current

Volunteer

Epilepsy Association Of Calgary
07.2022 - Current

Night Audit Clerk

MasterBUILT Ltd.
04.2020 - 09.2023

Produce Supervisor

Sobeys Bridlewood
10.2019 - 03.2020

Virtual Assistant

Rush Technologies
12.2018 - 07.2019

Security Operations Supervisor

Fargo International Solutions LLC
03.2018 - 11.2018

Co-Owner and Sales Director

Capito Meat And Distributions.
02.2017 - Current

Diploma -

Eastern Samar International Montessori School

Bachelor of Science (B.S.) - Business Administration -

ACLC College of Business And Technology

Diploma - Medical Office Assistant -

EastWest College of Business And Technology
Jan Louise Palada