Jan Louise Palada
Capito Meat And Distributions.
Calgary,Canada
7
years of professional experience
Multifaceted prioritizes and manages wide-ranging customer service, administrative and accounting tasks. Well-versed in tracking and processing bills and payments. Offers in-depth understanding of acceptable accounting practices. Precise, accurate and highly efficient data entry professional accustomed to continuous repetition and observant in spotting errors. Support data integrity through validation, inspection and regular reporting. Comfortable working with databases and expansive data sets. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Technical Support Executive(Hybrid Remote)
2 Years 11 Months- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Reduced call wait times by implementing effective time management techniques during high-volume periods.
- Increased customer satisfaction ratings to 95%.
Volunteer
4 Years 3 Months- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Co-Owner and Sales Director
9 Years 8 Months- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth.
- Increased profits by 88% through effective recoveries and sales.
Night Audit Clerk
3 Years 5 Months- Balanced revenue and settlement accounts on nightly basis
- Produced and distributed daily reports detailing business activities and revenue
- Verified guest charges against records and accounts receivable transactions for each department.
Produce Supervisor
5 Months- Promoted sales using diverse promotional strategies, including attractive displays and special discounts
- Drove sales through effective merchandising of fruits and vegetables
- Enhanced produce appearance and shelf life with proper trimming, rotation and crisping methods.
- Successfully drove new product lines to increase annual profits by 70%.
Virtual Assistant
7 Months- Drafted correspondence and content for business and personal communications
- Built useful and easily used databases for contact information and other key data points
- Delivered range of basic and advanced clerical support for daily and special project needs
- Managed incoming and outgoing mail, packages and faxes.
Security Operations Supervisor
8 Months- Monitored security team performance and provided constructive feedback or developed corrective action plans
- Increased efficiency and quality of security service delivery by analyzing and correcting daily operations issues
- Checked property for violations for security policies and regulations, using CCTV and personal patrols to verify conditions.
Education
Diploma
Bachelor of Science (B.S.) - Business Administration
Diploma - Medical Office Assistant
Skills
Daily reporting
Records management
Multitasking
Error identification
Data accuracy
Remote Support
Customer Relationship Management (CRM)
Microsoft Windows and Office
Attention to Detail
Problem-Solving
Remote Technical Support
Customer Communication and Empathy
Languages
English
Full Professional
Timeline
Technical Support Executive(Hybrid Remote)
ESPN
11.2023 - CurrentRead More
Volunteer
Epilepsy Association Of Calgary
07.2022 - CurrentRead More
Night Audit Clerk
MasterBUILT Ltd.
04.2020 - 09.2023Read More
Produce Supervisor
Sobeys Bridlewood
10.2019 - 03.2020Read More
Virtual Assistant
Rush Technologies
12.2018 - 07.2019Read More
Security Operations Supervisor
Fargo International Solutions LLC
03.2018 - 11.2018Read More
Co-Owner and Sales Director
Capito Meat And Distributions.
02.2017 - CurrentRead More
Eastern Samar International Montessori School
Diploma
Read More
ACLC College of Business And Technology
Bachelor of Science (B.S.) - Business Administration
Read More
EastWest College of Business And Technology
Diploma - Medical Office Assistant
Read More