Janki Joshi
Cloud Communications Analyst
Halifax,NS
Summary
Diligent Splunk Communications Analyst with almost 3 years of experience. Excellent diagnostic abilities with advanced technical expertise. Proficient in Salesforce, Jira, Splunk tools, data manipulation, and administrative resources. Previous work experiences helped me gain enough knowledge regarding analytics skills, customer satisfaction, and web development. I have a good work ethic, loyalty, and commitment in my personal and professional life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Splunk Cloud Communications Analyst
Blue Ocean Contact Centers
09.2020 - Current
- Monitoring support cases and jira tickets and reviewing escalations as required
- Providing professional customer support via Salesforce
- Creating and maintaining JIRA tickets
- Protected secure data files and regulated access
- Performing operations to verify app compatibility throughout the customer stack
- Scheduling windows and emailing clients regarding installations
- Performing SQL queries to shortlist the apps present on the customer's stack
- Shadowing new hires and navigating them to the daily chores
- Working closely with Splunk developers and the Customer Success Management team
- Reviewing and vetting the applications using Liverpool/ postman
- Creating Excel sheets to narrow down and prioritize the workflow
- Basic understanding of Splunk Cloud , Splunk Enterprise and ITSI searchheads
- Researched, planned and implemented small- and large-scale improvements to address changing conditions and needs
- Working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Demonstrating respect, friendliness and willingness to help wherever needed
Full Stack Web Developer
ESentire
09.2019 - 08.2020
- Fulfilled responsibilities of attending daily stand-ups and reporting to the manager regarding the sprintprogress
- Participated in pair programming technique
- Squashed bugs and built new features
- Developed elegant interfaces for company clients
- Keep updated information on branch locations and hours
- Created client-facing website using Html, CSS, JavaScript ES6, React and Node.js
- Learned new technologies such as GitHub, Docker, Jenkins, MS Word, MS Excel, JIRA, Slack, and
- Confluence
- Squashed bugs and helped in-browser testing
- Participates in all department meetings, learning and development, and coaching sessions as requested
- Verified all customer information and assisted customers in resolving issues like address change,monthly statements, emailing monthly reviews, security checks balances
Education
Advanced Diploma - Computer Programmer And Analyst
Conestoga College
Kitchener2020
Diploma - Computer Science
Sigma Institute of Engineering
Gujarat, INDIA2014
Skills
- Communication
- Web Development
- Customer Experience
- Manipulating data
- Analytical Skills
- Agile Methodologies
- SQL
- Reporting and documentation
- Conflict Resolution
- Organizing data and code
- Communications Support
- Decision-making
Timeline
Splunk Cloud Communications Analyst
Blue Ocean Contact Centers
09.2020 - Current
Full Stack Web Developer
ESentire
09.2019 - 08.2020
Advanced Diploma - Computer Programmer And Analyst
Conestoga College
Diploma - Computer Science
Sigma Institute of Engineering
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