Janiyah Johnson
San Francisco
Summary
Dynamic leader with a proven track record at the Residential Hall Association, excelling in communications strategy and customer relations. Spearheaded growth initiatives, enhancing team skills and marketing tactics, resulting in significant organizational advancements. Expert in crisis management and media engagement, demonstrating exceptional listening skills and a strategic approach to business growth.
Overview
7
7
years of professional experience
Work History
Mashouf Wellness Center
Building supervisor
San Francisco
05.2025 - Current
- Conducted regular inspections of buildings to identify potential hazards or areas needing repair or improvement.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
Director of Communications
Residential Hall Association
San Francisco
08.2024 - Current
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Led communications department, delivering consistent employee job training to improve skills.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Developed crisis communication plans in response to potential issues or incidents.
- Engaged with media outlets to promote organizational goals and objectives.
- Monitored industry trends and identified opportunities for growth through new communication channels.
- Recommended policy changes to improve marketing tactics and strategies.
Operation Specialist
Front Desk Position
San Francisco
12.2023 - Current
- Developed and implemented operational policies and procedures to ensure compliance and operational excellence.
- Identified needs of customers promptly and efficiently.
- Trained new employees on established operational procedures and protocols.
- Organized client meetings to provide project updates.
- Managed inventory control systems, ensuring accuracy and optimizing stock levels.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Director of Programming
Residential Hall Association
San Francisco
08.2023 - 05.2024
- Facilitated communication between various teams within the organization regarding upcoming programs.
- Acquired music, video and other materials for use in planned programs.
- Created and implemented new programming ideas to keep station relevant and growing.
- Analyzed data from past programs in order to identify areas for improvement.
- Established partnerships with external organizations to promote programming initiatives.
- Resolved any issues that arose during the course of programming initiatives.
- Managed the scheduling of internal and external resources necessary for program success.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Oversaw program compliance with requirements, schedule and budget.
Fashion Q
Key Holder Services
Emeryville, CA
06.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Daycare Assistant
Daycare Duties
Oakland, CA
01.2018 - 05.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Managed in-home daycare with 1 infants, 1 toddlers and preschoolers and 2 school-aged children.
- Communicated with children in developmentally appropriate way to achieve communicating and better results.
Education
BBA - Business Concentration in Marketing
San Francisco State University
San Francisco, CA05-2027
High School Diploma -
Oakland Technical High School
Oakland, CA05.2023
Skills
- Sales Development
- Rule Enforcement
- Growth Planning
- Marketing
- Customer Relations
- Employee Scheduling
- Human Resources
- Customer Needs Assessment
- Customer Service
- Listening Skills
- Communications strategy
- Business growth
Skills
- Cleaning Techniques
- Teamwork and Collaboration
- Problem-Solving Skills
Education
other
Timeline
Mashouf Wellness Center
Building supervisor
05.2025 - Current
Director of Communications
Residential Hall Association
08.2024 - Current
Operation Specialist
Front Desk Position
12.2023 - Current
Director of Programming
Residential Hall Association
08.2023 - 05.2024
Fashion Q
Key Holder Services
06.2022 - 06.2023
Daycare Assistant
Daycare Duties
01.2018 - 05.2023
BBA - Business Concentration in Marketing
San Francisco State University
High School Diploma -
Oakland Technical High School