Jani Prabaharan
Scarborough,ON
Summary
To obtain a full-time position within an organization where I can maximize my experience, interpersonal skills, strategic thinking, and leadership abilities personified within me. I am an experienced, responsible and dedicated worker who works effectively under pressure. My goal is to utilize my customer service and education to positively impact an organization or company.
Overview
11
11
years of professional experience
Work History
Receptionist – Contract
X-COPPER LAW FIRM
02.2023 - 02.2024
- Operated a multi-line telephone system to transfer hundreds of daily incoming calls to appropriate individual/ department
- Precisely noted voicemails daily and emailed them to the designated colleague
- Responded to incoming emails and sent outgoing emails accordingly
- Greeted clients and visitors while maintaining front desk
- Completed tasks for the administration department such as mailing, checking for court dates, recording case statuses, organizing client files
- Coordinated office supply deliveries, every month for each of the 13 branches in Ontario
- Coordinated team lunches, team meetings and events when required
- Maintained, cleaned and organized kitchen throughout the day
- Picked up, mailed out and delivered mails for colleagues accordingly through Fedex & Canada Post
- Set up food/beverages and organized the boardrooms for meetings
Part Time Receptionist
- DR. VIDYA VARATHAN DENTAL OFFICE
01.2023 - 02.2024
- Greeted and welcomed patients visiting the office
- Scheduled and confirmed appointments
- Answered all incoming phone calls
- Managed front desk
- Verified patient's insurance coverage and obtained necessary authorization
- Collected patient’s information and updated electronic medical records
- Assisted with billing and payments
- Coordinated referrals to specialists as needed
- Maintained a clean and organized reception area
Temporary Administrative Assistant- Contract
ARLA FOODS
10.2021 - 10.2022
- Ensured accurate and timely entry orders and credits
- Monitored high priority orders to ensure timely and complete delivery
- Co-ordinated between sales and logistics as well as other departments as needed
- Investigated deductions for shorts and damages as necessary for the credit department
- Prepared invoice cheques and bills of lading for outgoing shipments
- Established and adhered to customer call cycle for all assigned accounts to obtain orders
- Ensured delivery of products to grocery stores such as Walmart, Loblaws, Sobeys, Metro, Costco
- Created and mailed invoices to designated customer
- Approved RA credits for Costco warehouses in Canada
- Provided assistance for assigned retail sales representatives in a timely manner
- Co-ordinated with the transport/courier companies to ensure that orders are delivered correctly
- Responded to customer inquiries and requests
- Delivered against KPI objectives as devised and communicated by Manager
- Supported new products launches through effective communication
- Effectively tracked customer performance, relative to volume and assortment and provide regular feedback on concerns
Temporary Service Receptionist- Contract
MERCEDES BENZ AUTO DEALERSHIP
10.2019 - 01.2020
- Operated a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner
- Booked service appointments for customers accordingly
- Generally diagnosed concerns customers were having with their vehicle and offered them possible solutions accordingly
- Checked in vehicles by appointment, as ‘walk-in’ and ‘tow in’ vehicle emergencies by assigning them with available service advisors accordingly
- Promptly answered incoming phone calls about Mercedes Benz vehicles, maintenance packages and warranty inquiries
- Efficiently managed and arranged the Mercedes Benz shuttle ride service and loaner/rental vehicles for customers accordingly
- Released the vehicles when ready to customers after authorization (signature) on their vehicle’s work orders
- Coordinated and processed customer payments through POS system and petty cash
- Organized vehicle keys in their designated lock boxes by vehicle model
- Organized customer’s work orders alphabetically, daily
- Recorded, organized and closed customer transactions/invoices daily
- Closed the service department by locking safes/drawers, printing out daily cash reports and closing transaction machine
Temporary Parking Services Receptionist- Contract
YORK UNIVERSITY (YUTA)
06.2019 - 09.2019
- Issued parking permits for York University & Seneca College students/faculty/external members, using T2 Flex program
- Used Moneris to complete transactions for parking permits and parking citations
- Issued permit cards and access cards corresponding to available parking lots for 2019-2020
- Organized 100-150 student demographics per day through T2 Flex database
- Made out-bound telephone calls to follow up with students/faculty members for profile maintenance
- Answered all customer’s concerns and inquiries for York University parking options
- Advised and offered customers on the best parking option suitable for their situation and needs
- Mailed out GO BUS passes to York University students
- Alphabetically filed hundreds of parking permit applications, per day
Cashier
WAL-MART
03.2017 - 06.2018
- Received payments via cash, debit/credit, gift card
- Issued receipts, credits, change as needed
- Compared and decreased prices to make merchandise at a competitive level
- Cashed out customers with a positive and professional attitude throughout the shift
- Aided customers in finding products
- Maintained and cleaned cash register areas
Cashier
MCDONALDS
12.2014 - 01.2017
- Provided fast, efficient and friendly customer service
- Responsibilities included cleaning the lobby, working on counter and drive-thru
- Contributed to company’s profits by upselling menu items
- Worked in teams to make sure that we were reaching targets
- Accomplished several tasks such as drinks, using machines, hand out orders, and handling payments
- Engaged with customers to identify and effectively resolve any issues regarding food quality or service
- Effectively educated 50+ customers daily about a breakthrough new technology to improve customer experience
Customer Service Representative
PIZZA NOVA CORPORATE OFFICE
01.2013 - 03.2014
- Resolved issues with orders, concerns with food and effectively placed orders
- Obtained forward-thinking skills that leverage technology to deliver services more efficiently and enhance operational practices
- Effectively answered a high volume of order-taking calls while providing excellent customer service
- Provided customers with the most suitable products and specials to satisfy their needs
Education
Bachelor of Arts - Forensic Psychology
ONTARIO TECH UNIVERSITY
Oshawa, ON01-2024
Languages
English
Full Professional
Timeline
Receptionist – Contract
X-COPPER LAW FIRM
02.2023 - 02.2024
Part Time Receptionist
- DR. VIDYA VARATHAN DENTAL OFFICE
01.2023 - 02.2024
Temporary Administrative Assistant- Contract
ARLA FOODS
10.2021 - 10.2022
Temporary Service Receptionist- Contract
MERCEDES BENZ AUTO DEALERSHIP
10.2019 - 01.2020
Temporary Parking Services Receptionist- Contract
YORK UNIVERSITY (YUTA)
06.2019 - 09.2019
Cashier
WAL-MART
03.2017 - 06.2018
Cashier
MCDONALDS
12.2014 - 01.2017
Customer Service Representative
PIZZA NOVA CORPORATE OFFICE
01.2013 - 03.2014
Bachelor of Arts - Forensic Psychology
ONTARIO TECH UNIVERSITY
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