Janishe Veerasamy
Whitehorse,Yukon
Summary
Implemented strategies to provide exceptional customer service, reinforcing client relationships and promoting retention.
Overview
12
12
years of professional experience
Work History
Optical Manager
Polareyes Optometrist
01.2023 - Current
- Oversee daily optical department operations to ensure a seamless patient and customer experience.
- Collaborate with optometrists for accurate patient assessments and prescription fulfillment.
- Address patient needs and concerns regarding vision and eyewear directly.
- Manage eyewear inventory to ensure a diverse range meeting customer needs.
- Efficiently submit insurance claims, invoices, and credits in compliance with regulations.
- Source optical parts from suppliers as needed to satisfy customer requirements.
- Train and supervise staff on customer service best practices and product knowledge to boost sales performance and service quality.
- Utilize specialized optical software for managing appointments, patient records, and inventory control.
- Proficient in Microsoft Excel and Word for data entry, reporting, and documentation.
- Stay informed on the latest optical technology advancements and trends for informed recommendations.
Manager, Optical Department
Superstore Optical
01.2019 - 01.2023
- Managed daily optical department operations, ensuring compliance with company policies and standards.
- Led a team of optical staff, providing training and support to enhance customer service and sales.
- Assisted customers in selecting eyewear and optical products, explaining features and benefits.
- Coordinated with doctors for patient care and accurate prescription fulfillment.
- Handled inquiries promptly, providing information and resolving issues.
- Coordinated with suppliers to maintain inventory availability.
- Implemented promotional campaigns to increase sales and customer engagement.
- Resolved customer inquiries and complaints satisfactorily.
- Kept abreast with industry trends and optical technology advancements.
- Proficient in various software systems for inventory management and customer transactions.
Cashier
Superstore
01.2014 - 01.2019
- Processed customer transactions accurately and efficiently, handling cash, credit, and debit.
- Maintained knowledge of product codes and pricing for accurate billing.
- Delivered exceptional customer service, assisting with inquiries.
- Managed returns and exchanges adhering to store policies.
- Conducted inventory checks and assisted in stocking shelves for product availability.
- Collaborated with team members to maintain a clean and organized checkout area.
Education
Diploma - Opticianry
Northern Alberta Institute of Technology (NAIT)
AlbertaDiploma - undefined
FH Collins Secondary School
Whitehorse, Yukon01.2021
Skills
- Assisted customers with inquiries and provided effective communication support Organized tasks efficiently while managing multiple responsibilities Adapted quickly to new technologies to enhance workflow Utilized Microsoft Excel and Word for accurate data entry and reporting Supported customers by understanding their needs regarding optical products Contributed to team management and training initiatives Engaged with patients to address medical issues effectively Operated various retail and optical software systems proficiently Communicated fluently in English and French Maintained attention to detail while solving problems Demonstrated loyalty and dedication to team success
Languages
French
Native or Bilingual
English
Native or Bilingual
Additional Experience
- French Language Tutor
- FH Collins, Whitehorse, Yukon
- 2019-2021
- Supported teachers in French language learning.
- Created engaging activities to enhance speaking and writing skills.
- Received multiple awards for excellence in French.
Timeline
Optical Manager
Polareyes Optometrist
01.2023 - Current
Manager, Optical Department
Superstore Optical
01.2019 - 01.2023
Cashier
Superstore
01.2014 - 01.2019
Diploma - Opticianry
Northern Alberta Institute of Technology (NAIT)
Diploma - undefined
FH Collins Secondary School