Janisha Rathnasekara
Edmonton,Alberta
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
River Cree sports LP
10.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Supervisor
River Cree Resort & Casino
11.2019 - 10.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Supervisor
Tim Hortons
04.2014 - 01.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Customer Service Specialist
Save on Food
06.2016 - 01.2017
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Major in Accounting -
Macewan University
Edmonton, AB02.2024
High School Diploma -
Centre High Campus
Edmonton, Alberta06.2015
High School Diploma -
G C E Advanced Level
Sri Lanka12.2013
High School Diploma -
Anula College
Colombo, Srilanka08.2013
Skills
- Communication/presentation skills both written & verbally
- Ability to delegate and coordinate tasks with internal/external parties
- Operations Management
- Employee Scheduling
- Cost Reduction
- Employee Performance Evaluations
- Recruiting and Interviewing
- Product and Service Knowledge
- Schedule Oversight
- Performance Reviewing
- Team Motivation
- Business Administration
- Retail Operations Management
- Customer Relationship Management (CRM)
- Policy Enforcement
- Customer Relations
- Money Handling
- Staff Supervision
Hobbies and Interests
- Reading
- Travelling
- Cooking
- Photography
- Designing
References
References upon request
Languages
English
Full Professional
sinhalese
Native or Bilingual
Certification
Food Handling certificate
Tactical certificate
Preserver
Timeline
Assistant Manager
River Cree sports LP
10.2021 - Current
Supervisor
River Cree Resort & Casino
11.2019 - 10.2021
Customer Service Specialist
Save on Food
06.2016 - 01.2017
Supervisor
Tim Hortons
04.2014 - 01.2019
Major in Accounting -
Macewan University
High School Diploma -
Centre High Campus
High School Diploma -
G C E Advanced Level
High School Diploma -
Anula College
Food Handling certificate
Tactical certificate
Preserver
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