Janis Crute
Toronto,Ontario
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for a well-known agency. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Owner, Travel and Cruise Specialist, TICO Member
Flight Centre Independent
10.2013 - Current
- Working to meet requirements of customers for their travel plans by giving outstanding customer service
- Maintaining/Exceeding an increasing sales target year over year (except during Covid restrictions)
- Promoted myself to business clients and negotiated all B2B contracts along with creating terms and conditions
- Prepare and conduct sales presentations to large and small business clients
- Ability to promote myself as well as my business and gain the trust of my clients
- Overseeing of all business-related accounting and regulations
- Knowledge of MS Office and ability to learn new software
- Staying up to date with all booking and reference systems
- Maintain knowledge of all suppliers, including Cruise & Cruise tours, Land & Hotel and Insurance, in order to present them confidently to all clients
- Ability to work independently, problem solve and build on sales through knowledge and client retention.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Evaluated suppliers to maintain cost controls and improve operations
- Established foundational processes for business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
Loss Control Consultant
Insight Risk Services
03.2021 - Current
- Conduct loss control surveys on properties to evaluate adequacy of loss prevention and suggest improvements where needed
- Provide analysis on risks observed and resolution through recommendations
- Effectively present recommendations to reduce risk exposure to loss
- Work independently, in a timely fashion and provide a quality report
- Contact appropriate parties to arrange scheduling of surveys
- Complete Loss Control report on client's LC360 platform
- Contact Clients to make appointments and complete documentation.
Assistant Manager and Cruise Specialist
Flight Centre
07.2007 - 04.2011
- Filling requirements of customers for their travel plans and dreams
- Ability to increase sales year over year while assisting with the running of a National Sales office
- Providing all customers with outstanding customer service
- Manage ongoing sales training that enables staff to achieve their potential
- Ability to work as a team to consistently meet performance targets
- Have attention to detail, organizational and prioritizing skills.
Flight Attendant/ Recruitment Team
Skyservice Airlines
01.2003 - 07.2007
- Responsible for safety, and security of aircraft, and passengers
- To give outstanding service to all passengers
- Complete all stages of recruitment for new Flight Attendants
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Resolved passenger conflicts and medical emergencies during flights
Education
Post-Diploma - Marketing Management
Centennial College
Business Diploma - undefined
Centennial College
Real Estate Diploma - undefined
Centennial College
Skills
- Quality Management Systems
- Build Revenue Streams
- Finance and Accounting Operations
- Critical Thinking
- Report Creation
- Strategic Planning
- Consultative Selling Techniques
- Coaching and Mentoring
- Negotiation
- Operations Management
Timeline
Loss Control Consultant
Insight Risk Services
03.2021 - Current
Owner, Travel and Cruise Specialist, TICO Member
Flight Centre Independent
10.2013 - Current
Assistant Manager and Cruise Specialist
Flight Centre
07.2007 - 04.2011
Flight Attendant/ Recruitment Team
Skyservice Airlines
01.2003 - 07.2007
Post-Diploma - Marketing Management
Centennial College
Business Diploma - undefined
Centennial College
Real Estate Diploma - undefined
Centennial College
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