Summary
Overview
Work History
Education
Skills
Timeline
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Janis Leahy

Halifax

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Sales Support

Maritime Fuels
08.2019 - 11.2023
  • Added new customers to our system
  • Set up delivery schedules
  • Calculated monthly budget payments
  • Set up payment schedules
  • Performed credit checks and evaluated credit scores to determine if customers qualified for credit terms.
  • Completed monthly budget reviews to ensure that budget payments were on track, and customers did not end up with a large balance or a large credit at the end of their term.
  • Added permits to accounts ensuring that proper tax codes were applied to accounts.
  • Pulled payments from customers bank accounts and credit cards for pre authorized payments.
  • Applied payments to the customers accounts.
  • Applied credits, refunds and NSF's to accounts, as well as transferring money between accounts when required.



Customer Service Representative

Medavie Blue Cross
10.2018 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for, services, and company information.

Customer Service Representative

Admiral Insurance
10.2015 - 10.2018
  • Set up new insurance policies , and sold additional upgrades to these policies.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Shirt Manager

McDonald's
08.2012 - 10.2015
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees.

Education

Bachelor of Arts - Sociology

St.Francis Xavier University
Antigonish, NS

Advanced Diploma - Human Resources Management

Nova Scotia Community College
Dartmouth, NS

Skills

  • Strong organization
  • Budgeting and forecasting
  • Excellent communication
  • Administrative support
  • Microsoft Office
  • Time management
  • Problem-solving
  • Data Entry

Timeline

Sales Support

Maritime Fuels
08.2019 - 11.2023

Customer Service Representative

Medavie Blue Cross
10.2018 - 07.2019

Customer Service Representative

Admiral Insurance
10.2015 - 10.2018

Shirt Manager

McDonald's
08.2012 - 10.2015

Bachelor of Arts - Sociology

St.Francis Xavier University

Advanced Diploma - Human Resources Management

Nova Scotia Community College

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Janis Leahy