Janinne Suzigan
Oshawa,ON
Summary
Accomplished Business Analyst at V. J. Pamensky, adept in strategic planning and problem-solving, significantly enhancing operational efficiency and customer satisfaction. Skilled in project management and interpersonal communication, consistently driving service excellence and growth. Achieved a notable increase in sales team performance through meticulous process optimization.
Overview
12
12
years of professional experience
Work History
Business Analyst
V. J. Pamensky
01.2022 - Current
- Develop high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Evaluate the cost of goods and ensure accurate pricing information, maintaining competitiveness in the market.
- Oversee and analyze data with strong problem-solving skills to optimize operations and customer service.
- Identify and implement operating efficiencies to enhance sales team performance and customer satisfaction.
- Create and distribute technical materials, adapting quickly to changing requirements.
- Track sales team performance using excellent organizational skills and attention to detail
Assistant Manager
Krispy Kreme
06.2020 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with cross-functional teams in order to achieve company goals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Identified opportunities for optimization and drive service excellence and growth.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Operations Manager
WEG
08.2012 - 11.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in the optimization of tools and services based on industry trends and insights.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Strategically created and managed projects in order to achieve higher productivity and customer satisfaction.
Education
MBA - People Management
Fundacao Getulio Vargas - FGV
Brazil08.2013
Associate of Applied Science - Software Engineering
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2020
Skills
- Time management
- Problem-solving
- Interpersonal skills
- Organization
- Strategic Planning
- Operations Management
- Communication
- Process Optimization
- Detail oriented
- Cost-benefit analysis
- Project Management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Business Analyst
V. J. Pamensky
01.2022 - Current
Assistant Manager
Krispy Kreme
06.2020 - 01.2022
Operations Manager
WEG
08.2012 - 11.2018
MBA - People Management
Fundacao Getulio Vargas - FGV
Associate of Applied Science - Software Engineering
Sheridan College Institute of Technology And Advanced Learning
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