JANINE MOEHRLE
Edmonton,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Legal Assistant - Client Care Specialist
Litco Law
02.2021 - 06.2024
- Assisted Spanish speaking clients
- Proficiently opened, organized, maintained, and closed pre-litigation files using Proclaim (Citrix) and Filevine Software, ensuring accurate and up-to-date documentation for all 295 cases under my care
- Established and maintained monthly contact with clients, providing them with clear and timely updates on their files
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Proactively gathered essential documentation to support clients’ injury claims, facilitating the legal process
- Drafted and filed diverse court pleadings in a timely and organized manner
- Created, reviewed, and provided weekly filing reports in Excel spreadsheets
- Effectively scheduled and coordinated client-lawyer meetings and phone conferences.
Customer Service Representative
True Blue Swim School (Swimland Canada)
01.2016 - 01.2021
- Managed over 20 calls per hour
- Opened, managed, and maintained customers’ accounts using ERIC software
- Answered, screened and forwarded phone calls and emails
- Provided primary customer support to internal and external customers in fast-paced environment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Prepared cash-out at the end of the shift.
Office Manager
Pier Technology Consulting Inc
05.2018 - 05.2019
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled administrative tasks such as filing, billing, organizing events, and providing support to my team
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records on QuickBooks.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Human Resources Assistant/Recruiter
Durabuilt Windows & Doors
05.2017 - 05.2018
- Posted positions through approved recruitment channels
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database using Time Zone and Avanti software
- Assisted employees with benefits, recreation program, and time off enquiries
- Prepared HR letters, memos, employment agreements and contracts
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Legal Receptionist
TC Family Law Group
01.2017 - 05.2017
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Sorted, received and distributed mail correspondence
- Scheduled appointments and office events for 10+ attendees, including catering
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Assisted with data entry, posting of disbursements and other administrative duties as required
- Oversaw inventory activities, including ordering or requisition of office supplies
- Performed other clerical duties such as filing, photocopying and scanning.
Legal Department - Supervisor
IEEA (Adult's Education State Institute)
04.2011 - 06.2013
- Informed of Union Agreements and settlements status, as well as discuss new terms and conditions of new contracts issued to my manager
- Intervened and represented in legal claims filed by former workers at Labor Board
- Assigned tasks and established work schedules to staff to cover operational needs.
- Drafted agreements, contracts and legal memorandums as required by Institution
- Experienced in researching and interpreting Employment, Educational, and Administrative law, ensuring the Institution policies adhere to regulations.
Legal Department - Assistant
Policia Municipal Preventiva (Municipal Police Forces)
03.2010 - 03.2011
- Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use
- Intervened in legal matters related to Municipal Police
- Updated legal cases status
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Assisted Police Officers as needed when processing arrest claims at Fiscalía General del Estado (FGE), Equivalent to District Attorney's Office, for misdemeanors
- Handled office scheduling and maintained filing limitations up to date.
Education
Diploma - Paralegal Studies
MacEwan University
Edmonton, AB09.2022
Bachelors - Law
Universidad de Quintana Roo
Chetumal, Mexico07.2013
Skills
- Fluent Spanish Speaker
- Exceptional oral and written communication skills
- Critical Thinking
- Microsoft Office
- PC Law, Citrix, Proclaim, Filevine
- Westlaw, Cores, CanLii, Lawsource
- QuickBooks
- HRIS Knowledge (Avanti/Time Zone)
- Fast Learner
- Scheduling/Planning
- Calendar Management
- Administrative Support
Volunteer Experience
- Greeter, The Fringe Festival, 08/01/13
- Fundraiser, Zebra Child Protection Centre, 07/01/20
- Box Sorter/Fundraiser, Edmonton’s Food Bank, 11/01/22 - Present
- Social Event Coordinator, Kenilworth Community, 09/01/23 - Present
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant - Client Care Specialist
Litco Law
02.2021 - 06.2024
Office Manager
Pier Technology Consulting Inc
05.2018 - 05.2019
Human Resources Assistant/Recruiter
Durabuilt Windows & Doors
05.2017 - 05.2018
Legal Receptionist
TC Family Law Group
01.2017 - 05.2017
Customer Service Representative
True Blue Swim School (Swimland Canada)
01.2016 - 01.2021
Legal Department - Supervisor
IEEA (Adult's Education State Institute)
04.2011 - 06.2013
Legal Department - Assistant
Policia Municipal Preventiva (Municipal Police Forces)
03.2010 - 03.2011
Diploma - Paralegal Studies
MacEwan University
Bachelors - Law
Universidad de Quintana Roo
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