Janine Juhayir Arbolado
Palmdale
Summary
Results-driven office coordinator with over four years of experience in healthcare administration. Skilled in ensuring data accuracy and streamlining processes, contributing to reduced denials and improved service delivery. Committed to fostering a positive team environment and enhancing customer service.
Overview
13
13
years of professional experience
Work History
Office Coordinator I
Telecare Corporation
Norwalk
04.2019 - Current
- Processed and fulfilled medical records requests from different entities
- Verified insurance benefits and eligibility for members
- Compiled monthly service reports to minimize claim denials
- Coordinated with Revenue Cycle on monthly denials and gained familiarity with CalAIM system
- Developed efficient filing systems to organize documents and improve information retrieval
- Imported client data in the Avatar and Avatar NX systems
- Ran various forms of reports to team leads and supervisor
- Verified accuracy and completeness of client records and charts against live audit forms, both paper and electronic
- Sent out discharged charts to PENN/Iron Mountain
- Assisted supervisor with activities to maintain work culture
- Knowledge of Excel, Word, Adobe, PowerPoint, Outlook, Teams, OneNote
Health Information Clerk
Santa Anita Convalescent Hospital
Temple City
09.2017 - 03.2019
- Maintained confidentiality of sensitive patient information at all times
- Reviewed and updated patient information, ensuring accuracy of address changes and insurance updates for effective patient care
- Managed electronic health record quality assurance processes, organizing and handling requests for medical records and charts to support healthcare delivery
- Worked with EHR system to input, organize, and manage many documents each day
- Audited patient charts daily for accuracy and completeness
- Created patient medical records and maintained their confidentiality
- Entered accurate patient information onto PointClickCare system
- Facilitated communication and collaboration with various hospital departments to enhance patient service and operational efficiency
Restaurant Server
Simply Pho
West Covina
03.2017 - 09.2017
- Assisted customers with menu selections and dietary preferences
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner
- Ensured guest satisfaction by checking back on food and service quality
- Coordinated with kitchen staff for timely and accurate food delivery
- Addressed and resolved customer complaints to maintain positive dining experiences
- Trained new servers on restaurant protocols and service standards
- Greeted and seated customers promptly, courteously, and professionally
Lead Server
Max's of Manila
City of Industry
05.2014 - 09.2017
- Resolved customer inquiries and issues to enhance dining satisfaction
- Trained new employees on table setting, menu knowledge, and customer service techniques to improve service quality
- Processed guest checks using POS system accurately
- Ensured all food orders were accurate and delivered promptly to customers tables
- Greeted guests warmly to create a welcoming atmosphere
- Maintained fully stocked service areas to enhance efficiency during downtime
Lead Cashier
Valerio's Tropical Bakeshop
West Covina
04.2013 - 08.2017
- Oversaw cash handling and transaction processes to ensure accurate customer purchases
- Greeted customers and provided excellent customer service
- Counted and organized cash in cashier drawers for accuracy
- Maintained work area and kept cash drawer organized
- Kept work environment clean and organized to promote customer satisfaction
- Performed side duties such as cleaning or organizing shelves
- Answered phone calls to assist customers with questions and orders
Front Desk Receptionist
Dr. Elizabeth Polk-Constantino, DMD
West Covina
01.2014 - 08.2016
- Greeted patients warmly upon arrival at dental office
- Handled patient inquiries and provided information about services
- Collected and verified patient insurance information for accuracy
- Performed data entry into computer systems to maintain accurate records of customer information
- Completed basic bookkeeping and document filing
- Signed for packages, recorded deliveries, and distributed to personnel
Education
Associate of Arts - Social And Behavioral Sciences
Mount San Antonio College
Walnut, CA12.2023
Certificate - Medical Billing And Coding
Hacienda La Puente Adult Education
La Puente, CA01.2017
Skills
- Medical records management
- Electronic health records
- EHR system utilization
- Insurance verification
- Billing
- Data entry
- Patient information processing
- File organization
- Filing system organization
- Medical terminology
- Point of sale systems
- Customer service
- Customer relations
- Attention to detail
- Task prioritization
- Team collaboration
- Staff training
Timeline
Office Coordinator I
Telecare Corporation
04.2019 - Current
Health Information Clerk
Santa Anita Convalescent Hospital
09.2017 - 03.2019
Restaurant Server
Simply Pho
03.2017 - 09.2017
Lead Server
Max's of Manila
05.2014 - 09.2017
Front Desk Receptionist
Dr. Elizabeth Polk-Constantino, DMD
01.2014 - 08.2016
Lead Cashier
Valerio's Tropical Bakeshop
04.2013 - 08.2017
Associate of Arts - Social And Behavioral Sciences
Mount San Antonio College
Certificate - Medical Billing And Coding
Hacienda La Puente Adult Education