Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janine Moncrieffe

Brampton,ON

Summary

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

6
6
years of professional experience

Work History

Administrative Support

Clean Therapy
06.2022 - 12.2023
  • Ensured adherence to regulatory standards by maintaining meticulous clients' files and documentation
  • Responded promptly to clients' inquiries, addressing their needs and providing exceptional customer service
  • Set up and maintain manual and computerized information filing systems
  • Helped customers navigate website to book services, resulting in a15% increase in revenue
  • Consult with clients after sale of service for feedback
  • Monitored and managed cleaning supplies and office equipment, reducing costs by 50%
  • Establish work priorities and ensure procedures are followed and deadlines are met
  • Coordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance, and security services.

Security guard Shift lead

Paladin Security
05.2020 - 01.2022
  • Ensured the security, safety, and well-being of all personnel, visitors, and the premises
  • Remained in compliance with local, provincial, and federal regulations
  • Defused conflicts using de-escalation and crisis management techniques
  • Protected the company's assets relative to theft, assault, fire, and other safety issues
  • Addressed any infractions of building rules and alerting the appropriate level of management.

Office Assistant

National Solid Waste Limited
08.2019 - 01.2020
  • Completed paperwork and data entry accurately and timely to promote steady flow of information
  • Represent the company at local events, fostering lasting relationships
  • Monitored, followed up and delegated correspondences for immediate response
  • Successfully resolved 90% of client's issues within established guidelines
  • Performed Registrar duties by preparing incoming and outgoing mail
  • Implemented and maintained a database to facilitate speedy retrieval of records and documents
  • Arranged for distribution of small items to regional and constituency offices island-wide
  • Collected, calculated, and entered data to maintain and update payroll information.

Call Centre Agent Team Lead

Ibex Global BPO
08.2017 - 04.2019
  • Answered an average of 100 calls per day and responded to customers' emails
  • Provided product and service information to customers while updating records on Microsoft Excel
  • Effectively communicated with sales, marketing, and administrative teams daily
  • Identified and resolved customer complaints virtually while also demonstrating empathy
  • Fostered a positive working environment for the team, resulting in a 40% positive feedback increase from customers
  • Monitored key performance indicators (ex
  • Service levels, agent utilization, average handle time) to identify trends and any areas of opportunity
  • Conducted quality coaching by reviewing customer interactions and delivering solution-oriented feedback to the agents.

Education

Diploma - Business Administration Management

Keyano College
Fort McMurray, AB
04.2023

Business Administration Certificate Program - Business Development and Workforce Solutions

HEART TRUST/NTA
07.2016

Skills

  • Highly organized with strong attention to detail
  • Superb written and oral communication
  • Excellent Time Management
  • Advanced user of Google Docs, Google Calendar and Google Drive
  • Exceptional working knowledge of Microsoft Office Suite (Word, Excel, Outlook, Access)
  • Proficient Keyboard and computer skills
  • Ability to quickly adapt to changing environments

Languages

English
Native or Bilingual

Timeline

Administrative Support

Clean Therapy
06.2022 - 12.2023

Security guard Shift lead

Paladin Security
05.2020 - 01.2022

Office Assistant

National Solid Waste Limited
08.2019 - 01.2020

Call Centre Agent Team Lead

Ibex Global BPO
08.2017 - 04.2019

Diploma - Business Administration Management

Keyano College

Business Administration Certificate Program - Business Development and Workforce Solutions

HEART TRUST/NTA

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Janine Moncrieffe