Janine Griffin
Calgary,AB
Summary
As a dedicated and results-driven professional with extensive experience in finance, sales and office management, I am eager to contribute my skills to your team. My primary driver is a commitment to excellence, and a passion for being exceptional in every role and responsibility.My background in managing financial operations and customer relations, coupled with my passion for delivering exceptional customer service, positions me as a strong candidate for roles involving customer service and/or finance, especially when creative solutions are an asset. I am consistently committed to growth and am excited about the opportunity to bring my expertise to your organization and help drive success in a collaborative environment.
Overview
13
13
years of professional experience
Work History
Office Manager
Mountain View Equipment Rentals
High River, AB
11.2024 - Current
- Created and grew the office management role to support business expansion.
- Managed office and shop supply inventory, ordering, and daily operational needs.
- Handled design and ordering of marketing materials to ensure consistent branding.
- Secured sponsorships aligned with company values to increase brand visibility.
- Launched and maintained an effective email marketing campaign to engage customers.
- Improved efficiency by implementing streamlined administrative processes.
- Contacted customers to resolve outstanding account balances.
- Served as the main point of contact for calls and customer inquiries.
- Planned regular staff appreciation events to support team morale.
- Managed rental inventory records, including inspections, photos, and compliance documentation.
Finance & Insurance Manager - New & Pre-Owned
Northstar Ford
Calgary, Alberta
09.2022 - 08.2024
- Managed 30–60 deals per month, handling approvals, funding, paperwork, and compliance with speed and accuracy.
- Tracked F&I performance metrics to meet and exceed monthly and annual targets.
- Delivered tailored finance, insurance, and protection solutions to create a seamless, customer-focused experience.
- Achieved over 50% in warranty sales, 65% in maintenance plans, and 75% in protection products.
- Clearly explained financial terms and options, helping customers make confident, informed decisions.
- Surpassed performance goals within the first 3 months.
- Trained and onboarded new F&I managers, including those with no prior experience.
- Boosted department average by $400+ per deal through coaching and value-based selling.
- Introduced a cash conversion strategy to increase revenue from non-financed purchases.
- Created customized financing solutions for customers with unique credit needs.
- Maintained a 5-star customer satisfaction rating and resolved all F&I-related complaints across a 3-person team.
- Led monthly training for sales staff on finance products, Ford Protect plans, and dealership offerings.
- Acted as a main point of contact for post-sale finance and warranty questions.
- Proactively extended warranties and maintenance plans for expiring customers to drive retention and revenue.
- Ensured flawless documentation and full compliance with all regulatory and dealership policies.
- Built strong relationships with lenders and product reps, prioritizing Ford Credit and Ford Protect.
- Coordinated with detail and delivery teams to ensure timely vehicle handovers
Prime Finance Manager, Pre-Owned
Kaizen Automotive - CMP
Calgary, AB
10.2020 - 09.2022
- Many similar tasks and responsibilities as the F&I position with Northstar Ford
- Surpassed performance targets within 6 months of stepping into the F&I Manager role
- Outperformed the Senior F&I Manager in over 50% of active months.
- Averaged $4,000 in profit per transaction within the first 6 months.
- Achieved an 85% cash conversion rate on qualified vehicles and buyers.
- Developed and implemented incentive programs to motivate the sales team in promoting protection products.
- Processed and completed all documentation for wholesale deals accurately and on time.
- Maintained over 75% penetration in extended warranties and 45%+ in insurance products, significantly increasing dealership profitability.
- Stayed current on all lender programs and First Canadian product offerings to provide tailored solutions for each customer.
Non-Prime Finance Assistant
Kaizen Automotive - CMP
Calgary, AB
11.2019 - 09.2020
- Managed lead contacts through pre-approval, credit qualification, and vehicle selection.
- Made 25+ daily contacts, including follow-ups, cold calls, retention, and refinance outreach.
- Scheduled appointments for the Subprime F&I Manager with approved clients and matched units.
- Collected credit applications and income documents to support loan pre-approvals.
- Matched customers with vehicles that fit lender payment structures and approvals.
- Coordinated with the sales manager and service advisor to prepare and deliver vehicles.
- Gathered all required documents to ensure smooth and timely funding.
- Assisted in selling 20–35 vehicles per month in partnership with the Subprime F&I Manager.
- Resolved customer issues and concerns with professionalism and care.
- Re-qualified past clients for refinancing or new purchases 10–12 months after initial sale.
- Educated customers on credit health and enrolled them in the dealership’s credit rebuilding program
Sales Representative
Kaizen Automotive - CMP & Okotoks GMC
Calgary, Alberta
01.2018 - 11.2019
- Assisted customers in selecting vehicles based on needs, budget, and preferences.
- Maintained a high closing ratio through strong product knowledge and relationship-building.
- Conducted test drives, explained features, and presented financing options.
- Followed up with leads via phone, email, and text to drive showroom traffic and sales.
- Maintained accurate records of customer interactions and sales activity in CRM.
- Worked closely with F&I and service departments to ensure smooth delivery and customer satisfaction.
- Made 25+ calls daily, including cold calls and follow-ups with leads and customers.
- Received over 60 organic five-star reviews for great customer service.
- Learned all GM vehicle specifications and key competitor information to help customers with product selection
Internal Order Administrator
Sprung Instant Structures
Aldersyde, Alberta
09.2013 - 09.2015
- Processed paperwork from sales team to the production shop for building orders
- Collaborated with warehouse personnel regarding pick-up schedules for outgoing shipments
- Performed data entry into computer systems for incoming orders
- Reviewed purchase orders for accuracy prior to processing them into system
Site Payroll & Procurement Administrator
Worley Parsons Cord
Fort McMurray, Alberta
08.2012 - 08.2013
- Processed payroll for 200+ employees accurately and on time
- Coordinated travel arrangements, including flights and camp accommodations for staff
- Managed payment of invoices for equipment, vehicles, and subcontractors
- Created purchase orders and ensured invoice accuracy and timely reconciliation
- Maintained inventory and procurement of office supplies to support daily operations
- Addressed and resolved staff-related HR issues to maintain workplace harmony
- Collaborated with site managers to forecast procurement needs and control costs
- Ensured compliance with company policies and payroll regulations
Education
High School Diploma -
Oilfields High School
Black Diamond, AB06-2010
Skills
- Quick Learner
- Highly Adaptable
- Excellent Work Ethic
- Customer Satisfaction
- Problem-Solving Aptitude
- Detail Oriented
- Credit Analysis
- Staff Training
- Sales
- Deal Structuring
- Effective Communication
- Process Implementation
- Analytical Skills
- Interpersonal Skills
- Client Relationship Management
- Multitasking Abilities
Affiliations
- Gardening
- Exploring Nature
- Quality time with friends & family
- Travel
- Hiking, paddleboarding, wake surfing, snowboarding
- Sound healing practitioner
References
References available upon request.
Timeline
Office Manager
Mountain View Equipment Rentals
11.2024 - Current
Finance & Insurance Manager - New & Pre-Owned
Northstar Ford
09.2022 - 08.2024
Prime Finance Manager, Pre-Owned
Kaizen Automotive - CMP
10.2020 - 09.2022
Non-Prime Finance Assistant
Kaizen Automotive - CMP
11.2019 - 09.2020
Sales Representative
Kaizen Automotive - CMP & Okotoks GMC
01.2018 - 11.2019
Internal Order Administrator
Sprung Instant Structures
09.2013 - 09.2015
Site Payroll & Procurement Administrator
Worley Parsons Cord
08.2012 - 08.2013
High School Diploma -
Oilfields High School
Similar Profiles
FERNANDO PELAYOFERNANDO PELAYO
Service Technician at Mountain View Equipment CoService Technician at Mountain View Equipment Co
Tonya HaynesTonya Haynes
Director of Rehabilitation Services at Mountain View Care Center Skilled Nursing and Mountain View Outpatient ClinicDirector of Rehabilitation Services at Mountain View Care Center Skilled Nursing and Mountain View Outpatient Clinic
Paul K. LooneyPaul K. Looney
President / Branch Manager at Action Equipment Rentals / Sunbelt RentalsPresident / Branch Manager at Action Equipment Rentals / Sunbelt Rentals
Carmelle EvansCarmelle Evans
Receptionist at CIR RealtyReceptionist at CIR Realty
Jacquie SparrowJacquie Sparrow
Senior Programs Coordinator at Parks Foundation CalgarySenior Programs Coordinator at Parks Foundation Calgary