JANINE GRACE C. SOMBILLO
High Level
Summary
Experienced in inventory management, scheduling, and providing exceptional customer service. Seeking a challenging opportunity to enhance managerial and organizational skills. Strong operational expertise committed to efficient processes and delivering top-notch service. Eager to leverage abilities and drive continuous improvement in a new role.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Canadian Tire
10.2018 - Current
- Facilitated store operations by overseeing scheduling, inventory management, ensuring adherence to company policies and procedures, and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relations by quick responses to inquiries and collaborating with the manager resulting in significantly raising customer satisfaction ratings
- Trained team members on customer service best practices, product knowledge, and operational procedures, fostering a culture of continuous learning and growth within the team
- Monitored and evaluated team performance through various metrics, providing constructive feedback and coaching to enhance individual and team effectiveness
Customer Service Representative
Alorica
01.2017 - 06.2018
- Provided and maintained exceptional customer services ensuring a prompt response and resolution to inquiries professionally
- Contributed to a positive team environment by collaborating effectively with colleagues and sharing knowledge to enhance customer service delivery
Education
Bachelor of Science - Medical Laboratory Science
Northwestern University
PhilippinesSkills
- Competent in Document Formatting with MS Word
- Strong PowerPoint Proficiency
- Proficient in Excel
- Proficient Written Communication
- Strong Verbal Communication
- Flexible Team Support
- Accurate Data Entry
- Organized Data Storage
- Consistent Standards Oversight
- Strategic Communication of Information
- Collaborative Teamwork
- Event planning
- Event Management
Languages
English
Professional Working
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Store Manager
Canadian Tire
10.2018 - Current
Customer Service Representative
Alorica
01.2017 - 06.2018
Bachelor of Science - Medical Laboratory Science
Northwestern University
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