Janine Dollentas
Ontario
Summary
Operations leader with a proven track record in managing large-scale service organizations. Oversees statewide operations for over 450 personnel, ensuring compliance and exceptional service delivery across government contracts. Achievements include increased stakeholder satisfaction and enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
Director of Operations
Inter-Con Security
02.2023 - Current
- Led operations of 450+ security professionals, ensuring effective delivery of California government contracts.
- Managed staffing strategy, disciplinary actions, and investigations while overseeing training, invoicing, fleet operations, and client relationships.
- Collaborated with executive leadership and government stakeholders to maintain compliance and uphold service excellence.
Operations Manager
Inter-Con Security
11.2021 - 02.2023
- Managed operations for DMV, EDD, and Franchise Tax Board contracts, overseeing 110+ personnel to ensure contract compliance and efficiency.
- Managed daily operations to ensure compliance with security protocols.
- Oversaw scheduling and resource allocation for effective personnel deployment.
- Coordinated training programs for new staff on best practices and procedures.
Operations Administrative Support Lead
Inter-Con Security
08.2020 - 11.2021
- Oversaw daily operations of security personnel across various client sites.
- Managed communication between clients and security teams to address concerns.
- Coordinated training sessions for new staff on security protocols and procedures.
- Led 10 scheduling specialists to ensure optimal staffing coverage across contracts.
Administrative Manager
Anka Behavioral Health
02.2017 - 08.2020
- Managed daily administrative operations for a mental health service provider.
- Coordinated budgeting, financial reporting, HR administration, onboarding, and compliance for two facilities to ensure operational efficiency.
- Coordinated staff schedules to ensure optimal coverage and support.
- Oversaw patient intake processes to enhance service delivery efficiency.
Education
General Education -
East Los Angeles College
Skills
- Contract management
- Budget administration
- Strategic operations
- Operational efficiency
- Process improvement
- Talent management
- Staffing management
- Training program development
- Client relationship management
- Client training
- Stakeholder engagement
- Team leadership
- Change compliance
Community Leadership
- PTA President
- Chairperson – Garvey School District Advisory Committee
- Vice President – Random Acts of Kindness
Executive Leadership Highlights
- Promoted three times in less than three years, advancing from Operations Administrative Support Specialist to Director of Operations.
- Lead statewide operations supporting 450+ personnel, including 2 Operations Managers and 12 Field Supervisors.
- Provide executive oversight of workforce planning, employee relations, compliance, investigations, and operational performance.
- Develop leadership training programs that strengthen management effectiveness and succession planning.
- Build high-performing teams and drive operational excellence across multiple locations.
Timeline
Director of Operations
Inter-Con Security
02.2023 - Current
Operations Manager
Inter-Con Security
11.2021 - 02.2023
Operations Administrative Support Lead
Inter-Con Security
08.2020 - 11.2021
Administrative Manager
Anka Behavioral Health
02.2017 - 08.2020
General Education -
East Los Angeles College