Janine Bonner
Kamloops
Summary
Organized and dependable Front Desk Supervisor committed to fostering a positive work environment through leadership and mentoring. Adapts easily to changes and learns new information quickly.
Overview
11
11
years of professional experience
Work History
Front Desk Supervisor
Accent Inns
05.2022 - Current
- Efficiently checking guests in and out of their rooms
- Providing great customer service
- Covered shifts where needed
- Trained front desk agents their job duties and and our procedures
- Handle guest complaints with professionalism, resolving issues promptly
- Keeping track of all the A/R invoices and making sure they are sent out in a timely manner
- Responding to all of our online reviews and guest surveys
- Have monthly one on ones with the front desk team
- Monitored staff performance and provided feedback and guidance.
- Scheduling the front desk team accordingly using the 28 day forecast. Bringing down the labour cost while maintaining quality coverage
- On the health and safety committee
Housekeeping Supervisor
Accent Inns
04.2021 - 05.2022
- Preformed all the duties of a housekeeper
- Conducted regular room inspections
- Communicated repair needs to maintenance
- Worked with front desk to respond promptly to all guest requests
- Trained all new housekeepers on their job duties and our procedures
- Assisted in recruiting, interviews and the hiring
- Provided ongoing feedback
- Conducted performance reviews
Housekeeper
Accent Inns
04.2014 - 04.2021
- Cleaned an average of 16 rooms per day
- Efficiently stocked housekeeping cart according to the room list
- Stripped all soiled linen and removed garbage
- Made beds, cleaned bathroom/vanity, dusted and vacuumed floors.
- Stocked all amenities
- Trained new housekeepers
- Did inventory counts for management
Skills
- Organization
- Leadership and Mentoring
- Customer Service
- Communication
- Problem-solving
- Reliability
- Relationship building
- Adaptability
- Positive attitude
Timeline
Front Desk Supervisor
Accent Inns
05.2022 - Current
Housekeeping Supervisor
Accent Inns
04.2021 - 05.2022
Housekeeper
Accent Inns
04.2014 - 04.2021
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