Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janine Blais

Redwater,AB

Summary

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

Overview

18
18
years of professional experience

Work History

Key Holder

Value Buds
01.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Shingle installer/ labour

Legit Roofing
04.2023 - 08.2024
  • Removal of old shingles
  • Installation of new shingles
  • Job site cleanup
  • Packing bundles
  • Use of certain power tools

Insulation and metal fabrication worker

Cci
09.2022 - 11.2022
  • Insulation fabrication
  • Metal fabrication
  • Ensured quality standards were met throughout the production process by following established procedures
  • Read blueprints and drawings accurately to determine size and shape of parts to be fabricated
  • Communicated effectively with team members regarding project status updates

Waitress/ Front End Manager

The Hillbilly Gourmet Grill
02.2020 - 09.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Inspected dishes and utensils for cleanliness
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
  • Greeted new customers, discussed specials and took drink orders
  • Checked identification for minimum age for sale of alcoholic beverages
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
  • Bussed and reset tables to keep dining room and work areas clean
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Used cash registers and credit card machines to cash out customers
  • Stayed up-to-date on menu changes to help customers make food choices
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Prepared beverages and filled food orders for customers
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Bussed tables during busy periods to assist staff and quickly turn over tables
  • Informed customers about daily and seasonal specials
  • Met with chef to review daily specials and menu changes

Pilot Car Driver

Ron Thoma
03.2019 - 09.2020
  • Checked in with dispatch service and updated with current location
  • Uphold high standards of professionalism and discretion when working with high-value clients
  • Delivered goods and products to customer on time and in excellent condition
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Carried out day-to-day duties accurately and efficiently
  • Served customers in a friendly, efficient manner following outlined steps of service

Respite Worker

Tom Williams
09.2018 - 03.2020
  • Planned engaging recreational, developmental and entertainment activities
  • Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks
  • Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming
  • Maintained energy and enthusiasm in fast-paced environment
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential
  • Maintained safe and hazard-free environments

Housekeeper

Super 8
02.2018 - 06.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Cashier

Peppers Highway Service
02.2010 - 02.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Waitress/ Server

Parkview Restaurant
08.2008 - 12.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Shingle installer

Rb's General contracting
02.2007 - 08.2008
  • Packing bundles of shingles
  • Job site clean-up
  • Removing of old shingles on reroofs
  • Handing bundles to workers

Education

Fort Saskatchewan Next Step Outreach School
Fort Saskatchewan, AB

Skills

  • Table Setting Knowledge
  • MS Office
  • Materials transport
  • City and non-city driving
  • Safety standards and protocols
  • Transportation
  • GPS and route planning
  • Special needs understanding
  • Developing social skills
  • Preparing meals
  • Teamwork
  • Leadership
  • Supervision
  • Planning and Coordination
  • Adaptability
  • Microsoft Office
  • Basic math
  • Ordering Procedures
  • Accurate money handling
  • Food running
  • Cash Handling
  • Stocking and replenishing
  • Point of sale operation
  • Dining area maintenance
  • Item promotion

Timeline

Key Holder

Value Buds
01.2025 - Current

Shingle installer/ labour

Legit Roofing
04.2023 - 08.2024

Insulation and metal fabrication worker

Cci
09.2022 - 11.2022

Waitress/ Front End Manager

The Hillbilly Gourmet Grill
02.2020 - 09.2022

Pilot Car Driver

Ron Thoma
03.2019 - 09.2020

Respite Worker

Tom Williams
09.2018 - 03.2020

Housekeeper

Super 8
02.2018 - 06.2019

Cashier

Peppers Highway Service
02.2010 - 02.2011

Waitress/ Server

Parkview Restaurant
08.2008 - 12.2010

Shingle installer

Rb's General contracting
02.2007 - 08.2008

Fort Saskatchewan Next Step Outreach School

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Janine Blais