Janine Baksh
Canada
Summary
Experience with over 15 years of exceptional customer service and administrative support within different corporations and the public health care system. Interested in advancing my career path in human resources and adding to the knowledge that I have obtained from school and within the past five years. Organized and efficient in handling a heavy case load of client accounts. Accomplished at coordinating with various departments and maintaining continuous communication. Strong focus on team collaboration and adaptability to changing needs. Highly motivated, professional and confident in my abilities to represent your company and contribute to its success.
Overview
14
14
years of professional experience
Work History
Administrative Technician
CIUSSS du Centre Ouest de ile de Montréal
12.2020 - Current
- Created internal and external job postings for different job boards
- Screened and sorted applicants list with respect to the union/ non-union collective agreements
- Scheduled interviews between recruiter, manager and applicant
- Coordinated and supported the recruiter and various managers
- Assisted in sourcing of resumes and conducted telephone interviews
- Clarified information to the employees about job postings
- Facilitated and Provided administrative support for the recruiter
- Produced nomination letters for the internal employees
- Updated and maintained stats for job posting requisitions
- Managed Isogard testing account
Administrative agent cl. 2
CIUSSS du Centre Ouest de ile de Montréal
11.2019 - 12.2020
- Conducted telephone screening interviews
- Booked interviews for recruiters
- Efficiently sent conditional offers to potential candidates
- Conducted medical and criminal background checks
- Produce hire letters & prepared employees files
- Coordinate with recruiter, manager and client service representative
Accounts Receivables Specialist
Belaidirect / Intact Insurance
11.2015 - 11.2019
- Performed outbound calls for payment arrangements
- Accurately conducted reimbursement verifications
- Daily analysis for fraud prevention
- Updated various financial reports
- Provided support to agents and underwriting team
- Assisted in supervisor customer complaints call backs
- Executed training for sales agents in Montreal, Quebec city & Ottawa
Licensed Insurance Agent
Belaidirect / Intact Insurance
02.2012 - 11.2015
- Respond to inbound calls and offered exceptional customer service
- Provided accurate quotes for car & home insurance
- Activated and modified insurance policies for car & home insurance
- Introduced and clarified information about products and services
- Proactively offered products to tailor specific needs of the clients
- Efficiently managed department emails and responded to customer inquiries
- Displayed exceptional problem resolution and client retention skills
Education
Human Relations, Women's Studies
Concordia University
Montreal, QC06-2026
DEC Social Studies College Diploma - undefined
Dawson College
Montreal, QC01-1999
High School Diploma - undefined
Options High School
Montreal, QC01-1996
Skills
- Advanced communication Skills
- Organized individual
- Professional
- Team player
- Leadership skills
- Excellent customer service
LANGUAGES
English – Fluent (Written & Oral)
French – Fluent (Written & Oral)
Timeline
Administrative Technician
CIUSSS du Centre Ouest de ile de Montréal
12.2020 - Current
Administrative agent cl. 2
CIUSSS du Centre Ouest de ile de Montréal
11.2019 - 12.2020
Accounts Receivables Specialist
Belaidirect / Intact Insurance
11.2015 - 11.2019
Licensed Insurance Agent
Belaidirect / Intact Insurance
02.2012 - 11.2015
DEC Social Studies College Diploma - undefined
Dawson College
High School Diploma - undefined
Options High School
Human Relations, Women's Studies
Concordia University
TECHNOLOGY
- Windows / Apple / Canva
- Microsoft Word, Excel, PowerPoint
- Outlook, Teams
- Avature ATS
- Octopus / CV manager
- Logibec