Janine Baillie-Roos
Sales Manager
Brampton,ON
Summary
Driven Area Sales Manager with 10+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Encouraging and upbeat leader with sound judgment, decisive nature and problem-solving abilities to handle any business need. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
22
22
years of professional experience
Work History
Area Sales Manager
IWG
Toronto, ON
01.2016 - Current
- Manage sales process from discovery to account development, including negotiations and closing, creating a minimum of 12 self-generated leads per month.
- Continually assess the market and pro-actively hunt for new business every day.
- Establish, build, and manage client relationships with people at all levels of any organization. Build trust within those organizations to win business.
- Coordinate and conduct well-organized product presentations and demonstrations to potential customers both virtually and in-person
- Generate sales quotations and proposals and maintain customer contact database to achieve sales objectives, 30-50 sales calls per day.
- Win new business by articulating full value of company's capabilities to prospects, using solution based selling and value propositions.
General Manager
IWG
Toronto, ON
12.2011 - 12.2015
- Managed budget implementations, employee reviews, training, schedules and recruiting.
- Developed and maintained relationships with customers and suppliers through account development and trusting relationships.
- Facilitate issue resolution when needed with customer and internal company support teams
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
Retail Store Manager
TELUS Mobility
Toronto, ON
01.2002 - 12.2011
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Resolved customer service issues promptly
- Trained team members in successful strategies to meet operational and sales targets. Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs. Completed routine store inventories.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Education
Bachelor of Arts - English And Philosophy
Lakehead University
Thunder Bay, ONSkills
- Sales Records Management
- Client Base Retention
- Critical Thinking
- Time Management
- Judgment and Decision-Making
- Consultative Selling Techniques
- Persuasive Negotiations
- Active Listening
- Lead Identification and Generation
- Detail-Oriented
- Problem-Solving
- Client Needs Assessment
Accomplishments
At IWG, I was elected to the very first CEO Voice Council as one of 2 Canadian representatives. The CEO Voice Council is comprised of individuals from all levels of IWG in North America who will represent the voice of all Team Members in the organization in key discussion topics, bringing forth ideas, innovation, and feedback. Ideas of the upper management are presented to the Council to provide feedback, whether positive or negative, and help change the organization from the ground up.
Volunteer Experience
Volunteer Team Lead at the 519 Community Centre Greenspace Festival
Toronto, ON
2013-Present
Food and beverage ticket sales in a fast paced environment
Entrusted with managing a team of volunteers for the 519 during one of their biggest yearly fundraisers
Timeline
Area Sales Manager
IWG
01.2016 - Current
General Manager
IWG
12.2011 - 12.2015
Retail Store Manager
TELUS Mobility
01.2002 - 12.2011
Bachelor of Arts - English And Philosophy
Lakehead University
Similar Profiles
KATIE OTTOKATIE OTTO
QLD Partnerships Manager at IWGQLD Partnerships Manager at IWG
Troy TrevinoTroy Trevino
Area Sales Manager - Team Lead at IWGArea Sales Manager - Team Lead at IWG
Londeka HlabisaLondeka Hlabisa
Credit Controller/ Legal Collesctions Specialist at IWGCredit Controller/ Legal Collesctions Specialist at IWG