Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Janinah Jansen

Program Coordinator
Powell River,BC

Summary

  • Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of students. Highly skilled at building lasting relationships internally and externally.
  • 17 years of experience in developing, promoting, selling and coordinating educational programs, recruiting and supervising instructors and support staff
  • Bachelor of Business Administration degree
  • Ability to work and solve problems accurately under pressure with strong planning, organizational, communication & relationship management skills

Overview

18
18
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Program Coordinator International Programs

Langara College
07.2020 - Current
  • Responsibilities include supporting and building international relationships, analyzing and utilizing market trends, supporting intercultural programming and assessments and international opportunities for students, faculty and staff.
  • Developed framework for international partnership requests and established strategic partnerships with external organizations, expanding program reach and impact.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Managing budgets and resources for successful execution of multiple programs simultaneously.

Program Coordinator Educational Travel

Langara College - Continuing Studies
08.2012 - 07.2020
  • Responsible for developing annual list of program offerings related to educational travel. This included establishing budget for each program of study, developing marketing strategy, and working closely with Program Leaders to plan, promote, implement, and evaluate each program of study.
  • Expanded to minimum of four different types of tours offered per year, increased repeat business, and actively shifted focus to responsible, sustainable travel.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Organized and managed program development from conception through successful execution.
  • Tracked and reported expenses accurately to manage program budgets.

Group Travel Team Leader & Account Executive

Twin Group
06.2011 - 07.2012
  • Returned to Twin Group (see below) to continue to organize tailor-made group tours in addition to adopting new leadership responsibilities. Led team of five and managed up to 100 individual client accounts annually.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their potential and advance in their careers.
  • Built strong relationships with customers through positive attitude and attentive response.

Front Office Receptionist

Begijnhof Hotel & Conference Centre
02.2011 - 03.2011
  • Front desk, reservations and administration duties at 4-star conference hotel.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Supported business development efforts by actively promoting company services during client interactions at the reception area.

Private Tour & Charter Sales Consultant

Back-Roads Touring Co
02.2010 - 01.2011
  • Created, designed, priced and coordinated custom guided private tours for small groups (1-16 people) coming to Great Britain & Europe.
  • Sales targets were met, profitability was achieved on all tours, and repeat bookings were achieved alongside acquisition of new clients.

Sales & Operations Executive

Twin Group
12.2006 - 02.2010
  • Organization of tailor-made study tours inbound to Great Britain for schools and agencies with worldwide client base.
  • Fully responsible for individual client accounts (direct bookings).
  • Achieved approximately 90% repeat business by building strong customer relationships over three-year period.

Education

Bachelor of Business Administration - Tourism Management

BUas Breda University of Applied Sciences
Breda, The Netherlands
09.2003 - 07.2006

Professional Diploma - Tourism & Leisure Management

MTRO College For Tourism & Leisure Management
Groningen, The Netherlands
09.1999 - 07.2003

Skills

    • Attention to detail

    • Communication

    • Adaptability & flexibility

    • Time Management and prioritization

    • Microsoft Office

    • Budgeting & Forecasting

    • Marketing & Trend Analysis

    • CRM's and databases

    • Content creation & management

    • Project Management

    • Multi-tasking

Accomplishments

  • Certified Program Planner, CPP. The Learning Resources Network, 2015 (LERN, New Orleans, USA)
  • Advanced Training Program in Team Leading (2011, Twin Training & Travel, London, UK).

Timeline

Program Coordinator International Programs

Langara College
07.2020 - Current

Program Coordinator Educational Travel

Langara College - Continuing Studies
08.2012 - 07.2020

Group Travel Team Leader & Account Executive

Twin Group
06.2011 - 07.2012

Front Office Receptionist

Begijnhof Hotel & Conference Centre
02.2011 - 03.2011

Private Tour & Charter Sales Consultant

Back-Roads Touring Co
02.2010 - 01.2011

Sales & Operations Executive

Twin Group
12.2006 - 02.2010

Bachelor of Business Administration - Tourism Management

BUas Breda University of Applied Sciences
09.2003 - 07.2006

Professional Diploma - Tourism & Leisure Management

MTRO College For Tourism & Leisure Management
09.1999 - 07.2003

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Janinah JansenProgram Coordinator