Janina Eriel Banting
1445 Chesterfield Avenue, North Vancouver,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Fast Food Crew Trainer
McDonald's Restaurant
03.2023 - Current
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Increased upselling success, carefully explaining menu specials and promotions to customers.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Conducted daily inventory checks to prevent shortages during peak hours.
- Fostered positive work environment, leading to decrease in staff turnover.
- Improved order accuracy and customer satisfaction with detailed quality control checks.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Enhanced customer experience by providing training on courteous service and accurate order taking.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Developed comprehensive training manual, significantly reducing onboarding time for new hires.
Front Desk Receptionist
Pullman Resort Al Marjan Island
07.2019 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized, maintained and updated information in computer databases.
Front Desk Receptionist
Best Western Bendix Hotel
08.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Bachelor of Science - Hospitality And Tourism Management
Our Lady of Fatima University
Philippines04.2018
Skills
- Food safety knowledge
- Cleanliness standards
- Workplace Safety
- Sanitation Procedures
- Energy and enthusiasm
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Organizational Skills
- Strong work ethic
- Adaptability and Flexibility
- Time management abilities
Languages
English
Native or Bilingual
Timeline
Fast Food Crew Trainer
McDonald's Restaurant
03.2023 - Current
Front Desk Receptionist
Pullman Resort Al Marjan Island
07.2019 - 12.2022
Front Desk Receptionist
Best Western Bendix Hotel
08.2018 - 03.2019
Bachelor of Science - Hospitality And Tourism Management
Our Lady of Fatima University
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