Janina Morante
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
GTADNATA
04.2022 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Sales Associate
ROOTS
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Cook
JACKS ASTORS
07.2019 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Sales Associate
Showcase
01.2018 - 01.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Teacher
Holy Spirit Catholic Elementary School
09.2018 - 12.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
Flight Services - Operations & Cabin Management
Seneca Polytechnic
North York, ON05.2022
Skills
- Customer Service Management
- Strong Organization
- Performance Improvements
- Sales expertise
- Customer Service
- Problem-Solving
- Active Listening
- Detail Oriented
Languages
Timeline
Passenger Service Agent
GTADNATA
04.2022 - Current
Sales Associate
ROOTS
11.2021 - 02.2022
Cook
JACKS ASTORS
07.2019 - 12.2021
Assistant Teacher
Holy Spirit Catholic Elementary School
09.2018 - 12.2018
Sales Associate
Showcase
01.2018 - 01.2019
Flight Services - Operations & Cabin Management
Seneca Polytechnic
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