Janifar Fatema
Winnipeg,MB
Summary
I want to push myself to bring about success to the company and self-development with honesty, hard work, and positivity. I am dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. . I am determined to work in stressful situations and do well with the team. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Bartender
The Rose
New York
01.2023 - 05.2023
- Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition.
- Used beer, wine and cocktail knowledge to make recommendations.
- Delivered positive experiences to guests by maintaining efficient bar and keeping drinks flowing.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Maintained thorough understanding of ingredients and preparation of menu items.
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
- Verified customer age prior to serving alcohol.
Cashier
Duane Reade
New York
05.2022 - 03.2023
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Informed customers of promotions and special offers to increase sales.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Redeemed coupons, loyalty points and benefits for purchased items
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
Customer Service
Hotel Le Meridian
Dhaka,Bangladesh
02.2021 - 09.2021
- Documented, researched and resolved customer service issues.
- Established performance metrics for customer service representatives.
- Monitored and improved customer service team performance.
- Trained and oriented new customer service representatives.
- Responded, resolved and followed up on customer service issues.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Arts - Accounting Technician
Assiniboine Community College Robertson
180 Main St, Winnipeg, MB R3C 1A602.2025
Associate of Science - Biomedical Engineering
LaGuardia Community College
31-10 Thomson Ave, Queens, NY 11101, United States01.2023
Skills
- Excellent communication ability
- Ability to work as part of team to achieve common objective in group assignments
- Ability to Work Under Pressure
- Strong Time Management Abilities
- Motivation and ability to work autonomously
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Bartender
The Rose
01.2023 - 05.2023
Cashier
Duane Reade
05.2022 - 03.2023
Customer Service
Hotel Le Meridian
02.2021 - 09.2021
Bachelor of Arts - Accounting Technician
Assiniboine Community College Robertson
Associate of Science - Biomedical Engineering
LaGuardia Community College