Janiese Henderson
San Gabriel,CA
Summary
Have worked in customer service for 12 years. Has experience running point of sales system. Has basic computer skill. Experience running night audit. Have Worked as an accounting clerk for 3 years. Has experience with excel and word. Currently working in pet nutrition for around 3 years.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Chevron
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Off the leash modern pet provisions
10.2022 - 10.2024
- Helping customers with their pets nutritional needs
- Helping customers find the perfect product for their pet needs
- Cashiering and handling money
- Processed an average of $5,000 in daily transactions, maintaining a cash drawer accuracy rate of 99.8%, and ensured compliance with cash handling procedures and loss prevention standards
Sales Representative
Pet Food Express
06.2021 - 03.2023
- Helping customer with pet nutritional needs
- Working in pet wash and cashiering
- Achieved a 25% increase in quarterly sales by effectively utilizing CRM tools to track client interactions, identify new opportunities, and develop strategic sales pitches tailored to individual customer needs
Accounting Clerk
Garvey wholesale beverage
09.2017 - 04.2021
- Take care of the invoices, verify them and ensure they match the work orders and prepare for payment of bills
- Skilled in reconciling bank statements, preparing and filling the checks and invoices
- Preparing checks for deposits for the bank, and cash handling
- Helping cashier's fix discrepancies with pos
- Processed and reconciled over 500 invoices monthly using QuickBooks, ensuring a 98% accuracy rate and timely payments, thereby reducing vendor disputes by 15%
Guest Service Representative/ Night Auditor
Motel 6
09.2015 - 07.2017
- I assist guests from the beginning of their experience at motel 6 with personalized guest service
- Balancing multiple guests at a time
- Adapting to the changing needs of our guests while maintaining a high level of customer service with guests
- Experience running night audit and handling money
Cashier
99 Cents only store
07.2011 - 12.2015
- Responsible for expedition of customer through the stores registers by ensuring the efficient operation of the cashier team and front end operations
- Take over cashier duties and maintenance duties as needed and support cashier development and accuracy
- Responsible for stocking merchandise
- Processed over 200 transactions daily with a 99% accuracy rate, implemented customer service techniques that increased customer satisfaction scores by 15%, and managed cash flows to ensure register balances at close
Education
high school diploma -
South Hills High School
Covina, CA01.2011
Skills
- Animal handling
- Communication skills
- Money Handling
- Basic computer skills
- High-energy attitude
- Customer service
- Complaint resolution
- Computer proficiency
- Multitasking and organization
- Adaptability and flexibility
- POS systems expert
Timeline
Customer Service Representative
Chevron
10.2024 - Current
Sales Associate
Off the leash modern pet provisions
10.2022 - 10.2024
Sales Representative
Pet Food Express
06.2021 - 03.2023
Accounting Clerk
Garvey wholesale beverage
09.2017 - 04.2021
Guest Service Representative/ Night Auditor
Motel 6
09.2015 - 07.2017
Cashier
99 Cents only store
07.2011 - 12.2015
high school diploma -
South Hills High School
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