Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janielle Braun

Abbotsford

Summary

Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Cashier,food Runner

Abbotsford Canucks
12.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Hostess/Expo

Browns Social House
08.2022 - 04.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.

Cashier

Mcdonalds
08.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Yale Secondary
Abbotsford, BC
06.2024

Skills

  • Check Payment Processing
  • Phone Inquiries
  • Guest Inquiries
  • Guest Flow
  • Guest Satisfaction
  • Sales and Marketing
  • Food Preparation and Safety
  • Beverage Preparation
  • Dining Customer Service
  • Greeting and Escorting Guests
  • Cleaning and Sanitation

Languages

English
Native or Bilingual

Timeline

Cashier,food Runner

Abbotsford Canucks
12.2023 - Current

Hostess/Expo

Browns Social House
08.2022 - 04.2023

Cashier

Mcdonalds
08.2021 - 04.2022

Yale Secondary

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Janielle Braun