Janielle Braun
Abbotsford
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Cashier,food Runner
Abbotsford Canucks
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Hostess/Expo
Browns Social House
08.2022 - 04.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Cashier
Mcdonalds
08.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Yale Secondary
Abbotsford, BC06.2024
Skills
- Check Payment Processing
- Phone Inquiries
- Guest Inquiries
- Guest Flow
- Guest Satisfaction
- Sales and Marketing
- Food Preparation and Safety
- Beverage Preparation
- Dining Customer Service
- Greeting and Escorting Guests
- Cleaning and Sanitation
Languages
English
Native or Bilingual
Timeline
Cashier,food Runner
Abbotsford Canucks
12.2023 - Current
Hostess/Expo
Browns Social House
08.2022 - 04.2023
Cashier
Mcdonalds
08.2021 - 04.2022
Yale Secondary
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