Janie Villa
Indio
Summary
Dynamic Senior Sleep Expert with a proven track record in enhancing product presentation and driving sales through exceptional customer service and relationship-building at Mattress Firm. Skilled in training teams and streamlining operations, bringing strong organizational skills and a commitment to excellence in retail environments. Proactive, goal-oriented professional known for reliability, adaptability, and the ability to swiftly learn and apply new skills. Dedicated to leveraging these qualities to drive team success, manage multiple priorities effectively, and contribute to organizational growth with a positive attitude and willingness to take on additional responsibilities.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
14
14
years of professional experience
Work History
Office Manager
Valley Veterinary Urgent Care & LaQuinta Pet Hospital
08.2025 - Current
- Streamlined office procedures to enhance operational efficiency and reduce delays.
- Supervised administrative staff, fostering a collaborative and productive work environment.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 7 employees.
- Maintained a professional reception area, enhancing client impressions through organization and cleanliness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted veterinarians in administering medications and vaccinations to ensure optimal pet health.
- Maintained cleanliness of examination rooms and surgical areas to uphold safety standards.
- Educated pet owners on nutritional needs and post-operative care for improved recovery outcomes.
Senior Sleep Expert
Mattress Firm
10.2018 - 03.2024
- Implemented effective merchandising tactics that enhanced product presentation at retail locations.
- Tagged and prepared new merchandise for retail sales.
- Managed and evaluated operational processes and procedures to offer retail lending products and services.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
- Demonstrated flexibility in scheduling availability, adjusting as required to meet fluctuating demands of the retail environment.
- Organized successful product launches by coordinating with internal departments, external suppliers, and retail partners.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
- Improved pricing accuracy by consistently monitoring and updating retail prices.
- Provided retail assistance, finalizing and processing customer purchases.
Vet Technician Assistant
Animal Samaritans
01.2012 - 03.2018
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
- Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Kept detailed records of animal treatments and medications.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Continually expanded knowledge of veterinary medicine through continuing education courses and staying current on industry trends.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06-2001
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Staff management
- Employee supervision
- Operations management
- Human resources
- Employee training
- Training and coaching
- Technical support
- Multitasking and organization
- Payroll processing
Timeline
Office Manager
Valley Veterinary Urgent Care & LaQuinta Pet Hospital
08.2025 - Current
Senior Sleep Expert
Mattress Firm
10.2018 - 03.2024
Vet Technician Assistant
Animal Samaritans
01.2012 - 03.2018
High School Diploma -
Palm Desert High School