Janie Stephens
Moreno Valley,CA
Summary
Dedicated and experienced health care professional with a compassionate approach. Seeking a long-term position to utilize skills in providing personalized care to enhance client well-being. Passionate about assisting clients and improving their overall quality of life through individualized care strategies. Committed to delivering high-quality services and fostering positive relationships with clients to ensure their needs are met effectively. Seeking an opportunity to make a meaningful impact in the lives of those in need of care and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
In Home Caregiver
County of Riverside In-Home Supportive Servives
08.2018 - 03.2025
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Monitored progress and documented patient health status changes to keep care team updated.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
Client Relations Advocate
Against All Odds Inc.
01.2019 - 01.2024
- Promoted from Client Advocate to Client Relations Manager within six months.
- Conducted intake interviews, assessments, and developed individualized success plans.
- Monitored client progress weekly, ensuring goal achievement.
- Organized group workshops and community events.
- Managed case records and ensured compliance with standards.
- Advocated for clients and referred them to community-based services.
- Built relationships with community resources and agencies.
- Coordinated events aligning with the organization's mission.
- Executed comprehensive client reports and maintained communication with stakeholders.
Customer Service Advocate
H.B. Services
01.2013 - 01.2019
- Resolved customer concerns, retained accounts, and fostered client relationships.
- Implemented fresh strategies to improve customer engagement.
- Conducted training, coaching, and succession planning for team members.
- Audited customer records, ensuring accuracy and quality.
Education
Communications
American Intercontinental College
Los Angeles, CABusiness Management
El Camino College
Torrance, CASkills
- Skilled at clear communication
- Communicate effectively with clarity and respect
- Deliver empathetic service
- Provide compassionate support
- Able to adapt adjust to change needs and circumstances
- Problem-solving abilitie
- Medication management
- Recording vital signs
- Direct Support Professional (DSP)
- First aid and safety
- Care plan management
- Progress documentation
- Client confidentiality
Certification
- Advocacy and Mentor Training (Certified: 2011–Present)
- Direct Support Professional Training (Certified: 2010–Present)
Timeline
Client Relations Advocate
Against All Odds Inc.
01.2019 - 01.2024
In Home Caregiver
County of Riverside In-Home Supportive Servives
08.2018 - 03.2025
Customer Service Advocate
H.B. Services
01.2013 - 01.2019
Business Management
El Camino College
Communications
American Intercontinental College
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