Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janie Stephens

Moreno Valley,CA

Summary

Dedicated and experienced health care professional with a compassionate approach. Seeking a long-term position to utilize skills in providing personalized care to enhance client well-being. Passionate about assisting clients and improving their overall quality of life through individualized care strategies. Committed to delivering high-quality services and fostering positive relationships with clients to ensure their needs are met effectively. Seeking an opportunity to make a meaningful impact in the lives of those in need of care and support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

In Home Caregiver

County of Riverside In-Home Supportive Servives
08.2018 - 03.2025

  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
  • Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.

Client Relations Advocate

Against All Odds Inc.
01.2019 - 01.2024
  • Promoted from Client Advocate to Client Relations Manager within six months.
  • Conducted intake interviews, assessments, and developed individualized success plans.
  • Monitored client progress weekly, ensuring goal achievement.
  • Organized group workshops and community events.
  • Managed case records and ensured compliance with standards.
  • Advocated for clients and referred them to community-based services.
  • Built relationships with community resources and agencies.
  • Coordinated events aligning with the organization's mission.
  • Executed comprehensive client reports and maintained communication with stakeholders.

Customer Service Advocate

H.B. Services
01.2013 - 01.2019
  • Resolved customer concerns, retained accounts, and fostered client relationships.
  • Implemented fresh strategies to improve customer engagement.
  • Conducted training, coaching, and succession planning for team members.
  • Audited customer records, ensuring accuracy and quality.

Education

Communications

American Intercontinental College
Los Angeles, CA

Business Management

El Camino College
Torrance, CA

Skills

  • Skilled at clear communication
  • Communicate effectively with clarity and respect
  • Deliver empathetic service
  • Provide compassionate support
  • Able to adapt adjust to change needs and circumstances
  • Problem-solving abilitie
  • Medication management
  • Recording vital signs
  • Direct Support Professional (DSP)
  • First aid and safety
  • Care plan management
  • Progress documentation
  • Client confidentiality

Certification

  • Advocacy and Mentor Training (Certified: 2011–Present)
  • Direct Support Professional Training (Certified: 2010–Present)

Timeline

Client Relations Advocate

Against All Odds Inc.
01.2019 - 01.2024

In Home Caregiver

County of Riverside In-Home Supportive Servives
08.2018 - 03.2025

Customer Service Advocate

H.B. Services
01.2013 - 01.2019

Business Management

El Camino College

Communications

American Intercontinental College
Janie Stephens