Janicka Pierce
Lakewood
Summary
Accomplished business customer service representative aiming to contribute to an organization that values outstanding customer service, creating memorable experiences for all clients.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
Cerritos
05.2009 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Skills
- Troubleshooting
- Organization
- Multitasking Abilities
- Communication
- Critical thinking
- Relationship building
- Understanding Customers' Needs
- Creative Problem-Solving
- Call documentation
- Order and refund processing
Education
Polytechnic High School | Long Beach, CA. | 06/2004
High School Diploma
Timeline
Customer Service Representative
AT&T Mobility
05.2009 - Current
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