Janicesha Bell
Palmdale
Summary
Dedicated Medical Support Assistant with over 10 years of progressive experience in healthcare administration, scheduling coordination, supervisory leadership, and veteran-centered service within VA Healthcare Systems. Seeking a rewarding federal position that values operational excellence, professional integrity, and opportunities for growth.
Overview
20
20
years of professional experience
Work History
Lead Medical Support Assistant (Outpatient)
Department of Veterans Affairs – Greater Los Angeles Healthcare System
02.2023 - Current
- Supervise daily operations; assign and evaluate work for 10+ support staff ensuring timely, accurate scheduling.
- Resolve workflow conflicts, monitor call quality, and implement performance improvement plans.
- Extract and analyze data for performance reports supporting senior management and federal metrics.
- Train staff on VHA Scheduling Directives, patient privacy compliance, and customer service standards.
- Maintain communication with physicians and allied health professionals to ensure continuity of veteran care.
- Improved appointment accuracy by 25% through staff training and workflow optimization.
- Recognized for leadership in patient satisfaction and efficiency enhancements.
Advanced Medical Support Assistant (Inpatient/Outpatient)
Department of Veterans Affairs – Atlanta Healthcare System
03.2022 - 02.2023
- Scheduled and coordinated complex care across multiple specialty clinics and inpatient units.
- Managed daily administrative operations for a 152-bed facility ensuring workload balance and compliance.
- Prepared and verified time and attendance reports; managed leave records for clinical staff.
- Provided front-line support, verifying insurance, demographics, and facilitating interdepartmental communication.
- Collaborated with emergency response and mental health teams during crisis calls.
- Advanced MSA (Outpatient) 05/2021 – 03/2022
Health Aid (COVID Screener)
Department of Veterans Affairs – Atlanta Healthcare System
07.2020 - 05.2021
- Screened all incoming visitors, staff, and veterans during the COVID-19 pandemic.
- Provided escort assistance, transport of lab specimens, and patient support services.
- Maintained infection control procedures and workplace safety protocols.
Customer Service Supervisor
The Home Depot – Los Angeles, CA
Los Angeles, CA
05.2006 - 02.2018
- Oversaw team operations, sales reports, inventory control, and customer escalations.
- Managed purchase orders and vendor relations ensuring on-time deliveries.
- Provided cross-training to team members and supported achievement of daily sales goals.
Admitting Officer
Surgery Center of the Pacific – Los Angeles, CA
Los Angeles, CA
09.2007 - 09.2010
- Managed patient admissions and registration for multiple surgical departments.
- Verified insurance and processed co-pays; maintained HIPAA-compliant patient records.
- Supported surgery scheduling, quality assurance audits, and supply inventory.
- Trained and supervised new administrative staff ensuring compliance with standards.
Education
Early Childhood Education -
El Camino College
Torrance, CA01-2005
High School Diploma - undefined
New Creation Christian Faith Center
Los Angeles, CA01-2003
Skills
- Medical Terminology Patient Scheduling Data Entry (70 WPM)
- Microsoft Office Suite, VISTA/CPRS HIPAA Compliance
- Reports & Records Management Timekeeping & Payroll
- Training & Staff Supervision Customer Service Excellence
Timeline
Lead Medical Support Assistant (Outpatient)
Department of Veterans Affairs – Greater Los Angeles Healthcare System
02.2023 - Current
Advanced Medical Support Assistant (Inpatient/Outpatient)
Department of Veterans Affairs – Atlanta Healthcare System
03.2022 - 02.2023
Health Aid (COVID Screener)
Department of Veterans Affairs – Atlanta Healthcare System
07.2020 - 05.2021
Admitting Officer
Surgery Center of the Pacific – Los Angeles, CA
09.2007 - 09.2010
Customer Service Supervisor
The Home Depot – Los Angeles, CA
05.2006 - 02.2018
High School Diploma - undefined
New Creation Christian Faith Center
Early Childhood Education -
El Camino College