Janice B. Ponon
Calgary,AB
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
Ashley HomeStore
Calgary, Alberta
02.2024 - 11.2024
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Negotiated deals and handled complaints or objections.
Sales Associate
Surplus Furniture and Mattress Warehouse
Calgary, Alberta
04.2023 - 12.2023
- Attended daily team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Demonstrated product features and benefits for customers' needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
Front Office Assistant/Administrative Assistant
Leon's Furniture
Calgary, Alberta
08.2022 - 03.2023
- Greeted customers and provided assistance with inquiries.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Generated invoices upon completion of customer orders.
- Inputted orders into database system accurately and timely.
- Performed data entry of customer information into computer systems.
- Processed payments from customers using cash, credit cards or checks.
- Provided administrative support to management team when needed.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Resolved client inquiries and issues, providing exceptional customer service.
- Greeted and directed visitors, creating a welcoming office environment.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Directed clients and guests to correct departments, rooms, and staff members.
- Provided administrative support to office staff, improving productivity.
- Coordinated front office activities, enhancing operational efficiency.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
Customer Service Representative
Leon's Furniture
Calgary , AB
01.2022 - 07.2022
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Graduate Certificate - Health Care
ABM College Health And Technology
Calgary, AB12-2014
High School Diploma -
Western Bicutan National High School
Manila, Philippines Some College (No Degree) - Certificate of Technology Studies/Computer IT
AMA Computer College
Manila, Phil. Some College (No Degree) - BS Nursing/Under Grad.
University of Pasay
Manila, Phil.GED -
Bow Valley College
Calgary, ABEnglish Language Studies - English Language Learner (ELL)
Bow Valley College
Calgary, ABSkills
- Sales techniques
- Point of sale systems
- Inventory management
- Product demonstration
- Upselling strategies
- Team collaboration
- Complaint resolution
- Problem solving
- Time management
- Communication skills
- Product and service knowledge
- Customer service/Administration industry expertise
- Administrative Support duties
- Performance improvement
- Customer relationship building
- Contact follow-up
Timeline
Sales Representative
Ashley HomeStore
02.2024 - 11.2024
Sales Associate
Surplus Furniture and Mattress Warehouse
04.2023 - 12.2023
Front Office Assistant/Administrative Assistant
Leon's Furniture
08.2022 - 03.2023
Customer Service Representative
Leon's Furniture
01.2022 - 07.2022
Graduate Certificate - Health Care
ABM College Health And Technology
High School Diploma -
Western Bicutan National High School
Some College (No Degree) - Certificate of Technology Studies/Computer IT
AMA Computer College
Some College (No Degree) - BS Nursing/Under Grad.
University of Pasay
GED -
Bow Valley College
English Language Studies - English Language Learner (ELL)
Bow Valley College
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