Janice April Canonce
Hamilton,ON
Summary
Well-rounded customer service representative, committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
10
10
years of professional experience
Work History
Guest Service Representative/Night Auditor
Staybrigde Suites Hamilton Downtown IHG
Hamilton, ON
08.2021 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- In-charge for SAP accounts payables
Dietary Aide
Regina Gardens
Hamilton, Ontario
08.2024 - 02.2025
- Informed the supervisor about any changes in the patient's dietary needs or preferences.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Ensured that all food was prepared according to established health standards.
Dietary Aide
The Wellington
Hamilton, ON
10.2020 - 09.2022
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Followed dietary procedures in accordance with established policies.
Flight Attendant
Philippine Airlines Express
Pasay, NCR
03.2017 - 09.2020
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Kept cabin neat, clean and professional in appearance.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
Assistant Branch Manager/Teller/Vault Teller
Mlhuillier Financing Company
Pioduran , Albay
09.2015 - 09.2016
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Delivered exceptional service to customers in person or over telephone.
- Balanced daily cash deposits and bank vault inventory with zero error rate.
Education
Food Handler Certificate - Food Handling
Food Safety Training CA
Ontario Canada09-2020
Bachelor of Arts - Speech And Theater Arts- Cum Laude
Bicol University
Legazpi City Bicol Philippines03.2015
Smart Serve
Smart Serve
OntarioSkills
- Microsoft Office
- Communication
- Reliable & trustworthy
- Organizational skills
- Flexible in any working condition
Languages
English
Filipino
Timeline
Dietary Aide
Regina Gardens
08.2024 - 02.2025
Guest Service Representative/Night Auditor
Staybrigde Suites Hamilton Downtown IHG
08.2021 - Current
Dietary Aide
The Wellington
10.2020 - 09.2022
Flight Attendant
Philippine Airlines Express
03.2017 - 09.2020
Assistant Branch Manager/Teller/Vault Teller
Mlhuillier Financing Company
09.2015 - 09.2016
Food Handler Certificate - Food Handling
Food Safety Training CA
Bachelor of Arts - Speech And Theater Arts- Cum Laude
Bicol University
Smart Serve
Smart Serve