Janice Whalen
Kingston,ON
Summary
Accomplished Correctional Manager at Correctional Service of Canada, adept in emergency response and conflict resolution, significantly minimized violence through proactive conflict identification. Recognized for fostering professional environments and enhancing staff morale by setting clear performance expectations. Excelled in relationship building, ensuring a safer, collaborative workspace. Hardworking and passionate job seeker with strong organizational skills eager to secure Recruitment Board Member position. Ready to help team achieve a team of eager new recruits with positive attitudes and work ethic.
Overview
2025
2025
years of professional experience
Work History
Correctional Officer 1 &2
CSC
Correctional Manager
Correctional Service of Canada , Bath Institution
06.2023 - Current
- Fostered a professional working environment by setting clear expectations for staff performance and holding individuals accountable for their actions.
- Inspected housing and common use facilities for safety, cleanliness and security.
- Managed Correctional Officers and offenders at Medium security Institution.
- Ensured accurate record-keeping by maintaining up-to-date files on inmate behavior, incidents, grievances, and disciplinary actions taken.
- Minimized incidents of violence within the facility through proactive identification of potential conflicts between inmates or staff members.
- Contributed to a safer environment for both inmates and staff by providing ongoing training in conflict resolution and crisis management techniques.
Correctional Manager
CSC- Collins Bay Institution
02.2017 - 06.2023
- Evaluated staff performance regularly using objective criteria such as adherence to policies, punctuality, and ability to work well under pressure.
- Improved staff morale through open communication, addressing concerns, and recognizing employee achievements.
- Oversaw incident investigations, ensuring thorough documentation and appropriate follow-up actions were taken to prevent future occurrences.
- Was the first Correctional Manager selected to liaise between the Joint Forces Penitentiary Squad and CSC. Worked collarborated with the police and CSC, with my office being at the Penitentiary Squad in Kingston from 2019-2023.
Security Intelligence Officer
Correctional Service of Canada
04.2006 - 02.2017
- Performed interviews of inmates, staff and the public
- Provided presentations to outside agencies about Corrections, such as high school students, judges, and police officers.
- Was fully trained on CPIC and did reference checks on community members who wanted access to the institution.
- Verified visitor security clearances and eligibility for access into institution.
- Worked with collaboration with community members in investigations.
- Managed over 50 incoming emails per day as well as numerous constant phone calls.
- Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
- Developed high-quality intelligence products for decision-makers, contributing to informed decisions.
- Briefed upper-level personnel on emerging threats.
- Provided timely and accurate briefings to senior leadership on critical developments in the institution.
Education
Law And Security Diploma
Loyalist College of Applied Arts And Technology
Belleville, ON04.1992
Skills
First Aid Training
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Contraband Seizure
Relationship building and management
Observation Techniques
Cultural Sensitivity
Timeline
Correctional Manager
Correctional Service of Canada , Bath Institution
06.2023 - Current
Correctional Manager
CSC- Collins Bay Institution
02.2017 - 06.2023
Security Intelligence Officer
Correctional Service of Canada
04.2006 - 02.2017
Correctional Officer 1 &2
CSC
Law And Security Diploma
Loyalist College of Applied Arts And Technology
Similar Profiles
Daniel MendezDaniel Mendez
Security Officer at CSCSecurity Officer at CSC
Abdullah AlahidebAbdullah Alahideb
Director of the CEO Office at CSCDirector of the CEO Office at CSC
Krupa SindhwadKrupa Sindhwad
Senior Fund Accountant at CSCSenior Fund Accountant at CSC
Emily GarlingeEmily Garlinge
Client Service Partner at CSCClient Service Partner at CSC
Alyssa BowlesAlyssa Bowles
Server at The Shady Restaurant and PubServer at The Shady Restaurant and Pub