Andre Barnes
Tonawanda,NY
Summary
Focused Customer Service Manager offering 18 years of experience in all aspects of retail management with success in leading teams towards achievement of customer service and company goals. Proven success in improving sales, customer satisfaction and overall efficiency through transformative leadership and process optimization. Excited to leverage expertise in retail operations management and new business development to enhance a growing team.
Overview
18
18
years of professional experience
Work History
FedEx Freight
Outbound Freight Handler
05.2022 - Current
- Sorted and organized packages to make deliveries to correct address.
- Increased warehouse efficiency by skillfully operating forklifts and pallet jacks to move materials and maintain inventory.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Provided valuable input towards problem-solving efforts aimed at optimizing processes related to storage layout or workflow design within the facility.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Demonstrated versatility in managing multiple responsibilities including order picking, packing, labeling, documentation preparation, and equipment maintenance.
Shop to Cook
Web Developer & IT Support Specialist
10.2014 - Current
- Coded websites using HTML, PHP, CSS and JavaScript.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Coordinated deployments of new software, feature updates and fixes.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Followed outlined specifications to implement assembly plans.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Established strong vendor relationships for timely product deliveries and competitive pricing options.
- Implemented best practices in problem-solving methodologies, leading to more effective troubleshooting techniques across the team.
AMVETS Thrift Stores
Sales Manager
08.2006 - 12.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Ensured compliance with company policies and procedures, maintaining a safe and inclusive workplace for all employees.
- Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations.
- Integrated product placement on numerous sales sites to further increase sales on eBay account.
Education
Bachelor of Science - Computer Information Systems
Erie Community College
Williamsville, NY05-2025
Skills
- Sales Management
- Customer Service
- Retail Operations
- Back of House
- Graphic Art
- Forklift Operation
- Wordpress
- PHP/CSS/HTML
- Advanced knowledge in computers
- Netbeans
Timeline
FedEx Freight
Outbound Freight Handler
05.2022 - Current
Shop to Cook
Web Developer & IT Support Specialist
10.2014 - Current
AMVETS Thrift Stores
Sales Manager
08.2006 - 12.2010
Bachelor of Science - Computer Information Systems
Erie Community College
Similar Profiles
Tavis CruellTavis Cruell
Logistics Supervisor at Freight Handler Inc.Logistics Supervisor at Freight Handler Inc.
Cristina AlvarezCristina Alvarez
Area Representative at Student Management Group - Outbound ProgramArea Representative at Student Management Group - Outbound Program
Komalpreet KAURKomalpreet KAUR
Internet Technical Sales Representative at Inbound outbound solutionsInternet Technical Sales Representative at Inbound outbound solutions