Janice Tozer
West Kelowna,BC
Summary
Skilled and versatile Business Development leader offering 15 years of experience in the B2B environment, leading sales and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
13
13
years of professional experience
Work History
Senior Sales Executive, Canada & USA
TBO Holidays
Remote
2023.01 - Current
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Increased agency partnerships by adding over 300 agents
- Recognized security risks to properly handle situations.
- Used cold calling and networking to sell products and services.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Increased profitability and revenue by generating $8 million in retail sales an increase of 37%
- Enhanced sales volume through skilled support to both new and inactive customers.
- Managed all aspects of the sales process from lead generation to closing deals.
Wholesale Head of Sales - USA and Canada
´PRICE TRAVEL HOLDINGS
CANCUN , MEXICO
2022.02 - Current
- Opened up B2B Wholesale division for USA and Canada as source markets for company
- Developed and maintained relationships with clients
- Developed plan to increase brand awareness in USA and Canada
- Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
- Worked flexible hours; night, weekends
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Produced contracts, reports, letters, and proposals for clients.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Aggressively pursued competitive accounts by differentiating company from competitors.
Head of Sales - North America
Hoteldo
CANCUN , MEXICO
2019.03 - 2022.02
- Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of 3 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Aggressively pursued competitive accounts by differentiating company from competitors.
Senior Strategic Account Manager
Hoteldo
Cancun , Mexico
2017.04 - 2019.03
- Managed online and XML distribution for business to business (B2B) channel in USA and Canada promoting global portfolio of accommodation, transfers, and activities to both current and prospective clients.
- Through consultative selling, relationship building these territories consistently sustain positive growth.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities
- Partnered with internal resources to present additional value and expertise to clients.
- Monitored sales performance metrics to achieve strategic account objectives.
- Suggested solutions and innovative ideas to meet client needs.
- Generated pipeline to close revenue and attain quota.
- Built credibility and trust to influence client's buying decisions.
- Established client and market priorities to execute strategic course of action.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Quoted prices, credit terms and other bid specifications.
- Demonstrated consistent track record of overachieving sales quotas.
Business Development Manager
Hotelbeds
Orlando , Florida
2013.05 - 2017.04
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Represented company and promoted products at conferences and trade association meetings.
- Kept meticulous client notes in Salesforce customer relationship management application.
- Received award for top Sales Manager in 2nd quarter 2014
- Managed over $75,000,000 in annual sales
Product Manager
Exotik Tours - a division of Thomas Cook Canada
Vancouver , British Columbia
2011.04 - 2013.05
- Coordinated project planning and execution with negotiated rates and contracts with suppliers in all countries.
- Developed pricing for all products and published brochure for customers and trade. Maintain and record complete pricing details for all programs within brochure and online brochure
- Develop and implement marketing plans with numerous Tourist Boards to promote destinations.
- Design and development incentive programs for travel agents.
- Promote and flyer specials for specific destinations
Monitor and ensure that bookings made maintain minimum standard of profitability. - Consulted with product development teams to enhance products based on customer interest data.
- Work with airline partners to develop and promote new programs and routes
- Attend trade shows within destinations including Travel Mart Latin America and Indaba Travel Mart in Durban
- Develop training manual for all brochure products and provide training to all reservation staff and new reservation staff members
- Contracted hotels and activities in Africa and South America
- Developed and led FAM trips for travel agents to South Africa, Peru and Kenya
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts - Life Coach Certification
Shift Labs
Kelowna, B.C.01.2022
Associate of Arts - Travel And Hospitality
ExotikHotelbedsHoteldoHoteldoOkanagan College
Kelowna, BC01.2001
Skills
- Communication
- Team Work
- Organization and Time Management
- Strategic Relationships
- Supplier Relations
- Problem solving
- Flexible and Creative
- Account Servicing Skills
- Review Of Contracts
- Extensive Personal Network
- Strategic Planning
- Sales Reporting
Additional Information
I have traveled extensively throughout the world, including many countries in Africa, South America and South Pacific.
I have a passion for travel and continue to travel as often as possible.
I am a certified travel guide, and have led groups to Australia, New Zealand, Fiji, Cook Islands, as wells as trips to South Africa and Kenya.
I am flexible but organized, love to work within teams or individually.
I am a certified life coach.
Timeline
Senior Sales Executive, Canada & USA
TBO Holidays
2023.01 - Current
Wholesale Head of Sales - USA and Canada
´PRICE TRAVEL HOLDINGS
2022.02 - Current
Head of Sales - North America
Hoteldo
2019.03 - 2022.02
Senior Strategic Account Manager
Hoteldo
2017.04 - 2019.03
Business Development Manager
Hotelbeds
2013.05 - 2017.04
Product Manager
Exotik Tours - a division of Thomas Cook Canada
2011.04 - 2013.05
Associate of Arts - Life Coach Certification
Shift Labs
Associate of Arts - Travel And Hospitality
ExotikHotelbedsHoteldoHoteldoOkanagan College
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