Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janice Taylor

Markham,ON

Summary

Experienced project officer with a background in administration and a track record spanning several years in maintaining records, crafting reports, and providing comprehensive support to both internal and external stakeholders.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Academic Advisor

McMaster University
06.2022 - Current
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Assisted students in selecting courses to align with interests and abilities.
  • Collaborated with faculty and staff to identify and address student challenges.
  • Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
  • Review and assess student academic records to determine academic standing, graduation distinctions and eligibility
  • Advise and counsel students regarding policies, procedures, and academic requirements of a specific program
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.

Academic Advisor

Hanson College
02.2022 - 06.2022
  • Review and assess student academic records to determine academic standing, graduation distinctions and eligibility
  • Advise and counsel students regarding policies, procedures, and academic requirements of a specific program
  • Develop learning contracts for students on warning/probation to improve academic performance
  • Create special schedules for students that are on academic probation, students adding or dropping courses
  • Analyze students’ degree evaluation and curriculum to advise students on course selections, add/drop, and withdrawal; evaluate students’ eligibility for academic reinstatement
  • Adding and maintaining Special Schedule students’ information on several student information systems
  • Conducting calls and book meetings with students on their academic progress
  • Helping students to identify factors that contribute to a lack of academic success and provide aid in developing strategies to improve performance
  • Review students’ Grade Point Average, identify academic at-risk students and take the necessary steps to aid in academic improvement and provide educational guidance
  • Examine and submit documents for internal and external credit transfer

Academic Coordinator

Hanson College
07.2021 - 02.2022
  • Compiled data that generated students’ GPA, faculty course performance information, and produced information needed for grade upload
  • Prepared and distributed faculty course performance report
  • Created processes to guide final exams
  • Coordinated training for faculty for new software and simulation
  • Collaborated to create instructors and student schedules
  • Sourced educational resources for instructors to facilitate educational material development
  • Created, distributed, and analyzed surveys to determine course delivery effectiveness
  • Provided training to students during orientation on all online platforms needed to complete programs work successfully.

Front Desk & Academic Assistant

Hanson College
10.2020 - 07.2021
  • Increased student engagement and assistance through the initiation of the Peer Mentors drop-in session
  • Proposed and drafted the Peer Mentorship guide to improve alignment between the two campuses and create a formalized process to guide the program
  • Collaborated with team members to create a standard Front Desk Live Chat Document to enable alignment and increase efficiency
  • Performed general administrative duties, including students support via phone, chat, email, and routing service requests
  • Assisted with attendance summary and breakdown report
  • Supervised the Peer Mentors, including creating schedules and communicating tasks
  • Provided timely and clear communication to stakeholders regarding deliverables and deadlines
  • Aided students as requested

Project Officer/Operations Supervisor

SkyCon Design & Construction Company Limited
12.2015 - 11.2018
  • Supervised and coordinated departmental activities, including team training and performance evaluations of over six employees
  • Evaluated project performance in terms of scope, quality, costs, milestones, deadlines, and more. Conduct a thorough analysis of actual achievements against planned targets and provide recommendations as needed
  • Kept project team well-informed by preparing project status reports
  • Prepared and maintained project documents, including proposals, contracts, work orders and change orders and request for quotation
  • Established and maintained partnerships with clients, vendors, suppliers, contractors and sub-contractors resulting in long-term relationships and sustained revenue through repeat clients
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Oversee and maintain project documentation encompassing, proposals, contracts, permits, and approved drawings and plan
  • Engaged with project managers and site supervisors to develop project plans encompassing scope definition, objectives, deliverables, budget, and timelines
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Administrative Assistant

SkyCon Design & Construction Company Limited
01.2013 - 11.2015
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared employment contracts, maintained employee records, and performed essential HR-related duties
  • Managed customer relations through customer satisfaction surveys and processing customer complaints/requests
  • Liaised with vendors, contractors, and government agencies, to prepare purchase orders and other requisite documents
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers, contractors, and government agencies
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Postgraduate Certificate - Project Management & Strategic Leadership

Lambton College
Toronto, Ontario
2020

Bachelor of Science - Hotel Management

The University of The West Indies
2011

Skills

  • Detail-orientated and organized professional
  • Stakeholder Relationship Management
  • Effective Written and oral communication
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Records Management Systems
  • Customer Satisfaction
  • Customer and Client Relations
  • Front Desk Operations
  • Meeting Arrangements

Certification

2019 Scrum Master Accredited Certification International Scrum Institute 2015 Certificate in Project Management The University of the West Indies Open Campus- Kingston, Jamaica

Timeline

Academic Advisor

McMaster University
06.2022 - Current

Academic Advisor

Hanson College
02.2022 - 06.2022

Academic Coordinator

Hanson College
07.2021 - 02.2022

Front Desk & Academic Assistant

Hanson College
10.2020 - 07.2021

Project Officer/Operations Supervisor

SkyCon Design & Construction Company Limited
12.2015 - 11.2018

Administrative Assistant

SkyCon Design & Construction Company Limited
01.2013 - 11.2015

Postgraduate Certificate - Project Management & Strategic Leadership

Lambton College

Bachelor of Science - Hotel Management

The University of The West Indies

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Janice Taylor