Janice Ponon
Sales Associate
Calgary,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide exceptional quality customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
Ashley HomeStore
01.2024 - 11.2024
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
Merchandising Sales Associate
CdS/Adecco
08.2023 - 11.2023
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to positive workplace culture by collaborating effectively with colleagues.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Interacted with guests in friendly and knowledgeable way.
Front Office Assistant/Administrative Assistant
Leon's Furniture
08.2022 - 03.2023
- Greeted customers and provided assistance with inquiries.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Generated invoices upon completion of customer orders.
- Inputted orders into database system accurately and timely.
- Performed data entry of customer information into computer systems.
- Processed payments for customers using cash, credit cards or checks.
- Provided administrative support to management team when needed.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Coordinated front office activities, enhancing operational efficiency.
- Created a positive first impression for visitors.
- Answered phones and routed voicemails to respective employees.
- Answered phones and emails to schedule appointments, answer questions and document information.
- Directed clients and guests to correct departments, rooms, and staff members.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Customer Service Representative
Leon's Furniture
01.2022 - 07.2022
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Certificate - Health Care
ABM College Health And Technology
Calgary, AB 05.2001 - 12.2014
High School Diploma -
Western Bicutan National High School
Manila, Philippines Certificate of Technical Studies - Certificate of Technology Studies/Computer IT
AMA Computer College
Manila, Philippines Bachelor of Science in Nursing (Under Graduate) - BS Nursing
University of Pasay
Manila, Philippines Academic Upgrading For Career Entry - Canadian Adult Education Credential/CAEC
Bow Valley College
Calgary, AB 05.2001 -
Continuing Education And Career Studies Purposes - English Language Learner (ELL)
Bow Valley College
Calgary, ABSkills
- Sales techniques
- Point of sale systems
- Inventory management
- Product demonstration
- Team collaboration
- Complaint resolution
- Problem solving
- Time management
- Communication skills
- Product and service knowledge
- Administrative Support duties
- Performance improvement
- Customer relationship building
- Product merchandising
Timeline
Sales Representative
Ashley HomeStore
01.2024 - 11.2024
Merchandising Sales Associate
CdS/Adecco
08.2023 - 11.2023
Front Office Assistant/Administrative Assistant
Leon's Furniture
08.2022 - 03.2023
Customer Service Representative
Leon's Furniture
01.2022 - 07.2022
Certificate - Health Care
ABM College Health And Technology
05.2001 - 12.2014
Academic Upgrading For Career Entry - Canadian Adult Education Credential/CAEC
Bow Valley College
05.2001 -
High School Diploma -
Western Bicutan National High School
Certificate of Technical Studies - Certificate of Technology Studies/Computer IT
AMA Computer College
Bachelor of Science in Nursing (Under Graduate) - BS Nursing
University of Pasay
Continuing Education And Career Studies Purposes - English Language Learner (ELL)
Bow Valley College
Similar Profiles
Sam WatersSam Waters
Home Furnishing Consultant at Ashley HomeStoreHome Furnishing Consultant at Ashley HomeStore
Djimon HoodDjimon Hood
Floor Support at Ashley HomeStore by Dufresne Spencer Group, LLCFloor Support at Ashley HomeStore by Dufresne Spencer Group, LLC
Benito VillarrealBenito Villarreal
Sales Representative at Ashley HomeStoreSales Representative at Ashley HomeStore
Hattan Saeed QamashHattan Saeed Qamash
Guest Service Senior Accountant &Supervisor at Ashley Homestore FurnitureGuest Service Senior Accountant &Supervisor at Ashley Homestore Furniture
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen