Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janice Pascoe

Temecula

Summary

Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate an enjoyable wine setting experience.

Dependable , successful in providing fast, high-quality customer service to guests in a tasting room settings. I am an adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Brings skills in order management, payment processing and upselling as well as stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.

Overview

16
16
years of professional experience

Work History

Wine Server

Leoness Cellars
03.2024 - Current
  • Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
  • Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.
  • Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
  • Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.

Wine Server

Vitagliano Winery
06.2023 - 03.2024
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maintained accuracy and efficiency when processing sales transactions. Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Akash Winery
03.2021 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

TSA Officer

Department of Homeland Security
03.2008 - 08.2019
  • Specific Training on x-ray duties
  • Confirmed and Secured Ticketing
  • Search of Persons and Bags for Prohibited items
  • Related specific training on recognizing explosives and behavioral distinctions.

Education

GED -

Santa Ana College
Santa Ana, CA

Alliance Francaise Language School
Toulouse, France

Skills

  • Wine Experience/W-Set 1 & 2
  • RBS Training completed & Certified
  • CHIPS Certified
  • Customer Service Oriented
  • Intermediate French conversational

Languages

French
Professional Working

Timeline

Wine Server

Leoness Cellars
03.2024 - Current

Wine Server

Vitagliano Winery
06.2023 - 03.2024

Server

Akash Winery
03.2021 - 05.2023

TSA Officer

Department of Homeland Security
03.2008 - 08.2019

GED -

Santa Ana College

Alliance Francaise Language School

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Janice Pascoe