JANICE NJUGUNA
Toronto,ON
Summary
Compassionate Personal Support Worker with expertise in delivering attentive care for diverse client needs. Skilled in facilitating daily living activities, ensuring safety and comfort through effective assistance. Maintains accurate records and manages medication while promoting a clean and organized environment. Committed to providing exceptional support through strong communication and empathy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Eatonville Care Centre
09.2025 - Current
- Assisted residents with activities of daily living, ensuring personal hygiene and comfort.
- Monitored and documented changes in residents' health conditions and behaviors to inform care adjustments.
- Communicated effectively with healthcare professionals about resident care plans.
- Maintained a clean and safe environment for residents at the care center.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed clinical conditions of patients while providing direct patient care services.
- Provided companionship to isolated clients through conversation and outings, enhancing their emotional well-being.
Personal Support Worker
Carecor Health Services Ltd.
Toronto, Canada
12.2024 - Current
- Proficient in providing personal care such as bathing, dressing, grooming and toileting.
- Expertise in assisting with activities of daily living including meal preparation, medication reminders, errands and light housekeeping duties.
- Engaged clients through conversation and companionship, enhancing independence and fulfilling social needs.
- Developed strong interpersonal skills through providing compassionate care to clients.
- Responded to resident dining needs and assisted with feeding.
- Well versed in using adaptive devices such as wheelchairs, walkers and lifts for mobility assistance.
- Experienced in following safety procedures when transferring patients from bed to wheelchair or other equipment.
- Knowledgeable about handling emergency situations effectively while maintaining composure under pressure.
- Identified and resolved client issues efficiently, contributing to improved care experiences.
- Reported health changes and provided proper documentation to appropriate staff.
- Demonstrated expertise in communicating clearly with clients, families, healthcare professionals and other staff members.
- Assessed clients' strengths and weaknesses to develop tailored goals, facilitating targeted support.
Personal Support Worker Placement
The Village Of Erin Meadows
Mississauga, Canada
09.2024 - 12.2024
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Responded to resident dining needs and assisted with feeding.
- Managed emergency situations with composure, ensuring resident safety in high-pressure environments.
- Monitored and cared for patient's skin, preventing breakdown and promoting overall health.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Identified and solved problems quickly in various situations.
- Offered emotional support and guidance to individuals, helping them navigate personal challenges.
Volunteer
Malton Seva Food Bank
Mississauga, Canada
10.2023 - 12.2023
- Coordinated events, activities, and programs to increase community outreach.
- Participated in community clean-up projects to improve local environment.
- Enhanced communication skills by providing customer service to visitors at volunteer center.
- Observed rules and safety regulations of organization while carrying out assigned tasks.
- Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.
- Used computer system to obtain and document client information.
Education
Personal Support Worker Program -
Burnhamthorpe Adult Collegiate Institute
Toronto11.2024
Bachelor of Arts (B.A.) - Sociology & Economics
Kenyatta University
Nairobi, Kenya12.2018
Skills
- Personal hygiene assistance
- Patient care
- Mobility assistance
- Dementia care
- Nutrition support
- First aid and safety
- Clinical documentation
- Community integration
- Privacy and confidentiality
- Time management
- Team collaboration
- Communication skills
- Problem solving
- Emotional support
Certification
- FIRST Aid & CPR/AED LEVEL C [Blended], 01/01/17
- GPA-Gentle Persuasive Approaches in Dementia Care Certificate, 01/01/24
- Workplace Hazardous Materials Information System [WHMIS], 01/01/24
- Accessibility Ontario Disability Act [AODA], 01/01/24
- Food Handler Certificate, 01/01/24
- Mask Fit Test, 01/01/24
- Covid 19 Vaccine QR Code, 01/01/24
- Personal Support Worker Certificate
- G2 Driving License
References
References available upon request
Volunteer Experience
Volunteer, Malton Seva Food Bank, Mississauga, ON, 10/01/23, 12/01/23, Observed rules and safety regulations of organization while carrying out assigned tasks., Developed strong communication skills while providing customer service to visitors at volunteer center., Organized and assisted with events, activities and programs to drive outreach initiatives., Participated in community clean-up and enrichment projects., Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors., Used computer system to obtain and document client information.
Languages
- Swahili
- English, Fluent
- Swahili, Fluent
Timeline
Personal Support Worker
Eatonville Care Centre
09.2025 - Current
Personal Support Worker
Carecor Health Services Ltd.
12.2024 - Current
Personal Support Worker Placement
The Village Of Erin Meadows
09.2024 - 12.2024
Volunteer
Malton Seva Food Bank
10.2023 - 12.2023
Personal Support Worker Program -
Burnhamthorpe Adult Collegiate Institute
Bachelor of Arts (B.A.) - Sociology & Economics
Kenyatta University