JANICE NJUGUNA
Brampton,Canada
Summary
Seeking a Personal Support Worker position, utilizing personal care knowledge to the best of my ability. Committed to maintaining professional relationships with clients and team members. Experienced with providing personal care and support to residents with diverse needs. Utilizes effective communication and empathetic interaction to enhance residents well-being. Knowledge of best practices in personal support work and maintaining resident dignity. Professional caregiver with strong background in personal support and resident care. Reliable with flexible approach to meet changing needs and ensure optimal care.
Overview
5
5
years of professional experience
Work History
Volunteer
The Village of Erin Meadows
08.2024 - 09.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Coordinated and managed volunteer activities for community service projects.
- Offering companionship to the residents.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated with different service providers to meet clients' individual needs.
- Approached issues proactively to best meet current and future community needs.
Volunteer
Malton Seva Food Bank
10.2023 - 12.2023
- Ensure the organization and proper arrangement of items within the inventory to facilitate easy access and efficient storage
- Engage with customers by receiving them warmly, understanding their needs, and providing helpful advice on product selection to enhance their shopping experience
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Sales and Customer Representative
Uniki Beauty and Cosmetics
01.2020 - 01.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Answered customer questions about products and services and help in conflict resolution
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
Education
Personal Support Worker certificate - Program
Burnhamthorpe Collegiate Institute
Toronto, ON11.2024
Bachelor of Arts - sociology and economics
Kenyatta University
KENYA12.2018
Skills
- Organization & Prioritization
- Time Management
- Teamwork
- Adaptability
- Effective Verbal & Written communication
- Critical Thinking
- Conflict resolution
- Positive Attitude
- Flexible Schedule
- Active Listening
Volunteer Experience
OAK ACORN food bank, 2023
Trainingandcertificates
- First Aid & CPR/AED Level C (Blended), 2024, Meets Canadian Standards Z1210-17- Intermediate
- GPA-Gentle Persuasive Approaches in Dementia Care Certificate, 2024
- Workplace Hazardous Materials Information System (WHMIS), 2024
- Accessibility Ontario Disability Act (AODA), 2024
- Food Handler Certificate, 2024
- Masfit Test, 2024
- Covid 19 Vaccine QR Code, 2024
Languages
English
Full Professional
Swahili
Full Professional
References
Available upon request
Timeline
Volunteer
The Village of Erin Meadows
08.2024 - 09.2024
Volunteer
Malton Seva Food Bank
10.2023 - 12.2023
Sales and Customer Representative
Uniki Beauty and Cosmetics
01.2020 - 01.2022
Personal Support Worker certificate - Program
Burnhamthorpe Collegiate Institute
Bachelor of Arts - sociology and economics
Kenyatta University
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