JANICE LLAMAS
Vancouver,BC
Summary
Dedicated Food Service Supervisor with a proven track record in enhancing customer satisfaction and compliance with safety regulations. Expert in staff leadership and food safety, leveraging strong communication skills to resolve issues efficiently. Recognized for improving operational processes and fostering teamwork, contributing to a high-performing service environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Chef
Pebbles and Piaget
05.2025 - Current
- Assisted in menu planning and recipe development to enhance culinary offerings.
- Collaborated with head chef to streamline kitchen operations and improve workflow efficiency.
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Received and inspected food deliveries, guaranteeing the use of fresh and high-quality ingredients.
- Ensured compliance with all health and safety regulations, maintaining a safe work environment for all employees.
- Reduced food waste by closely monitoring ingredient usage and implementing effective portion control measures.
Food Service Supervisor
Pizza hut
08.2019 - 07.2025
- Addressed customer issues promptly and effectively.
- Ensured all safety regulations were met according to local health codes and standards.
- Utilized excellent communication skills when interacting with customers or vendors.
Data Entry Clerk
Trolley
10.2017 - 12.2018
- Updated existing databases with new entries on a regular basis.
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
- Collaborated closely with colleagues within the organization to ensure timely completion of projects.
- Developed and maintained reports and spreadsheets to track data entry progress.
- Analyzed data to identify errors and trends and recommended process improvements.
- Checked source documents against entered data to ensure accuracy of inputted information.
- Verified accuracy of data entered by comparing it with source documents.
- Maintained organized filing systems for easy retrieval of documents.
Senior Server
Foodmark
06.2016 - 09.2017
- Developed strong working relationships with vendors to facilitate timely deliveries of necessary supplies.
- Performed cashier duties including making change and balancing the register at the end of each shift.
- Provided knowledgeable recommendations regarding menu items based on guests' preferences.
- Developed expertise in menu knowledge, wine pairings, and upselling techniques.
- Handled guest inquiries regarding menu items or services provided by the restaurant promptly.
- Collaborated closely with kitchen staff to ensure accuracy of orders being prepared for customers.
- Maintained an organized workspace to ensure smooth operations during peak hours of business.
Shift Manager
Al-Homaizi
09.2011 - 05.2016
- Trained and supervised new staff members.
- Addressed customer complaints and resolved conflicts.
- Maintained a safe work environment by enforcing company policies and procedures.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Established and maintained positive and professional employee relationships.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
- Oversaw daily operations while managing multiple projects simultaneously.
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
- Conducted daily walkthroughs of the store, identifying potential risks or hazards.
- Created staff teams and delegated work tasks to increase productivity.
- Prepared and submitted daily reports to management.
- Monitored stock levels and placed orders as needed.
Education
Diploma of Science - Office Management in Secretarial/administration
Montessori Professional College
Caloocan03.2005
Skills
- Staff supervision
- Staff leadership
- Food safety compliance
- Food preparation
Certification
Best Manager award
Languages
English, Filipino and arabic
Professional Working
Timeline
Assistant Chef
Pebbles and Piaget
05.2025 - Current
Food Service Supervisor
Pizza hut
08.2019 - 07.2025
Data Entry Clerk
Trolley
10.2017 - 12.2018
Senior Server
Foodmark
06.2016 - 09.2017
Shift Manager
Al-Homaizi
09.2011 - 05.2016
Diploma of Science - Office Management in Secretarial/administration
Montessori Professional College
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