Janice Iyorchir
Dartmouth,NS
Summary
A seasoned professional adept in customer service, sales, bilingualism, and linguistic roles. With a focus on quality, I seamlessly execute tasks while maintaining a professional demeanor. Dependable and quick to adapt, I thrive as a team player, fostering effective communication and organization to drive success.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Bilingual Front Desk Receptionist
Holiday Inn Express And Suites
12.2022 - Current
- Enhance customer satisfaction by providing efficient and professional front desk services.
- Streamline office operations for improved productivity with effective organization and communication skills.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increase guest retention by maintaining a welcoming and organized reception area.
- Assist management in implementing new policies and procedures, contributing to overall operational improvements.
- Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collect payments, process transactions and update relevant records.
- Handle assignments independently with good judgement and critical thinking skills.
Bilingual Guest Service Team Member
Best Western Hotel
04.2022 - 09.2022
- Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest complaints with empathy and professionalism to ensure satisfaction and repeat business.
- Collaborated with other departments to deliver exceptional service experiences throughout the guests'' stay.
- Contributed to the achievement of team sales goals by actively promoting hotel amenities and services.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sales and Marketing Lead
The Chef's Mart
02.2020 - 12.2021
- Boosted sales revenue by implementing strategic marketing campaigns and conducting regular market research.
- Developed strong client relationships through consistent communication, resulting in increased customer retention rates.
- Improved team productivity by providing ongoing training and coaching sessions for sales representatives.
- Increased lead generation through targeted email marketing and social media advertising.
- Revamped pricing strategies to maximize profitability without compromising competitiveness within the market.
- Analyzed sales performance data regularly and adjusted strategies accordingly for continuous improvement in results.
- Mentored junior team members in effective selling techniques, fostering professional growth and development.
- Managed sales promotions and marketing strategies on major social media sites.
French Tutor
Community Members
01.2018 - 01.2020
- Enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.
- Increased student confidence in speaking French through engaging conversation practice and targeted feedback.
- Developed comprehensive lesson plans tailored to individual learning styles and goals, ensuring optimal progress.
- Incorporated authentic French materials, such as articles, videos, and songs, to provide cultural context and stimulate interest.
- Implemented interactive activities to reinforce grammar concepts and vocabulary acquisition in an enjoyable way.
- Facilitated meaningful connections between the French language and real-world applications by integrating cultural lessons into tutoring sessions.
Volunteer
Red Cross Club
09.2017 - 01.2020
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
Education
Bachelor of Arts - Linguistics And French
Saint Mary’s University
Halifax, NS12.2025
High School Diploma -
Albesta Academy
Lagos, Nigeria07.2020
Skills
- Bilingualism
- Office Administration
- Organizational Skills
- Multitasking Abilities
- Supply Management
- Cash Handling
- Spreadsheet Tracking
- Inventory Control
- Listening Skills
- Verbal and Written Communication
- Editing and Proofreading
- Public Speaking
- Researching Skills
- Customer Service
- Performance Improvement
- Issue Handling
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Bilingual Front Desk Receptionist
Holiday Inn Express And Suites
12.2022 - Current
Bilingual Guest Service Team Member
Best Western Hotel
04.2022 - 09.2022
Sales and Marketing Lead
The Chef's Mart
02.2020 - 12.2021
French Tutor
Community Members
01.2018 - 01.2020
Volunteer
Red Cross Club
09.2017 - 01.2020
Bachelor of Arts - Linguistics And French
Saint Mary’s University
High School Diploma -
Albesta Academy
Certification
International General Certificate Secondary Education, 2019.
Red Cross Certification.
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