Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certification
Generic

Janice Iyorchir

Dartmouth,NS

Summary

A seasoned professional adept in customer service, sales, bilingualism, and linguistic roles. With a focus on quality, I seamlessly execute tasks while maintaining a professional demeanor. Dependable and quick to adapt, I thrive as a team player, fostering effective communication and organization to drive success.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Bilingual Front Desk Receptionist

Holiday Inn Express And Suites
2022.12 - Current
  • Enhance customer satisfaction by providing efficient and professional front desk services.
  • Streamline office operations for improved productivity with effective organization and communication skills.
  • Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increase guest retention by maintaining a welcoming and organized reception area.
  • Assist management in implementing new policies and procedures, contributing to overall operational improvements.
  • Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Collect payments, process transactions and update relevant records.
  • Handle assignments independently with good judgement and critical thinking skills.

Bilingual Guest Service Team Member

Best Western Hotel
2022.04 - 2022.09
  • Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Resolved guest complaints with empathy and professionalism to ensure satisfaction and repeat business.
  • Collaborated with other departments to deliver exceptional service experiences throughout the guests'' stay.
  • Contributed to the achievement of team sales goals by actively promoting hotel amenities and services.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Sales and Marketing Lead

The Chef's Mart
2020.02 - 2021.12
  • Boosted sales revenue by implementing strategic marketing campaigns and conducting regular market research.
  • Developed strong client relationships through consistent communication, resulting in increased customer retention rates.
  • Improved team productivity by providing ongoing training and coaching sessions for sales representatives.
  • Increased lead generation through targeted email marketing and social media advertising.
  • Revamped pricing strategies to maximize profitability without compromising competitiveness within the market.
  • Analyzed sales performance data regularly and adjusted strategies accordingly for continuous improvement in results.
  • Mentored junior team members in effective selling techniques, fostering professional growth and development.
  • Managed sales promotions and marketing strategies on major social media sites.

French Tutor

Community Members
2018.01 - 2020.01
  • Enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.
  • Increased student confidence in speaking French through engaging conversation practice and targeted feedback.
  • Developed comprehensive lesson plans tailored to individual learning styles and goals, ensuring optimal progress.
  • Incorporated authentic French materials, such as articles, videos, and songs, to provide cultural context and stimulate interest.
  • Implemented interactive activities to reinforce grammar concepts and vocabulary acquisition in an enjoyable way.
  • Facilitated meaningful connections between the French language and real-world applications by integrating cultural lessons into tutoring sessions.

Volunteer

Red Cross Club
2017.09 - 2020.01
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Promoted environmental awareness with educational workshops and hands-on activities.

Education

Bachelor of Arts - Linguistics And French

Saint Mary’s University
Halifax, NS
12.2025

High School Diploma -

Albesta Academy
Lagos, Nigeria
07.2020

Skills

  • Bilingualism
  • Office Administration
  • Organizational Skills
  • Multitasking Abilities
  • Supply Management
  • Cash Handling
  • Spreadsheet Tracking
  • Inventory Control
  • Listening Skills
  • Verbal and Written Communication
  • Editing and Proofreading
  • Public Speaking
  • Researching Skills
  • Customer Service
  • Performance Improvement
  • Issue Handling

Timeline

Bilingual Front Desk Receptionist

Holiday Inn Express And Suites
2022.12 - Current

Bilingual Guest Service Team Member

Best Western Hotel
2022.04 - 2022.09

Sales and Marketing Lead

The Chef's Mart
2020.02 - 2021.12

French Tutor

Community Members
2018.01 - 2020.01

Volunteer

Red Cross Club
2017.09 - 2020.01

Bachelor of Arts - Linguistics And French

Saint Mary’s University

High School Diploma -

Albesta Academy

International General Certificate Secondary Education, 2019.

Red Cross Certification.


Certification

International General Certificate Secondary Education, 2019.

Red Cross Certification.


Janice Iyorchir