A seasoned professional adept in customer service, sales, bilingualism, and linguistic roles. With a focus on quality, I seamlessly execute tasks while maintaining a professional demeanor. Dependable and quick to adapt, I thrive as a team player, fostering effective communication and organization to drive success.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Bilingual Front Desk Receptionist
Holiday Inn Express And Suites
12.2022 - Current
Enhance customer satisfaction by providing efficient and professional front desk services.
Streamline office operations for improved productivity with effective organization and communication skills.
Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Increase guest retention by maintaining a welcoming and organized reception area.
Assist management in implementing new policies and procedures, contributing to overall operational improvements.
Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Collect payments, process transactions and update relevant records.
Handle assignments independently with good judgement and critical thinking skills.
Bilingual Guest Service Team Member
Best Western Hotel
04.2022 - 09.2022
Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
Resolved guest complaints with empathy and professionalism to ensure satisfaction and repeat business.
Collaborated with other departments to deliver exceptional service experiences throughout the guests'' stay.
Contributed to the achievement of team sales goals by actively promoting hotel amenities and services.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sales and Marketing Lead
The Chef's Mart
02.2020 - 12.2021
Boosted sales revenue by implementing strategic marketing campaigns and conducting regular market research.
Developed strong client relationships through consistent communication, resulting in increased customer retention rates.
Improved team productivity by providing ongoing training and coaching sessions for sales representatives.
Increased lead generation through targeted email marketing and social media advertising.
Revamped pricing strategies to maximize profitability without compromising competitiveness within the market.
Analyzed sales performance data regularly and adjusted strategies accordingly for continuous improvement in results.
Mentored junior team members in effective selling techniques, fostering professional growth and development.
Managed sales promotions and marketing strategies on major social media sites.
French Tutor
Community Members
01.2018 - 01.2020
Enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.
Increased student confidence in speaking French through engaging conversation practice and targeted feedback.
Developed comprehensive lesson plans tailored to individual learning styles and goals, ensuring optimal progress.
Incorporated authentic French materials, such as articles, videos, and songs, to provide cultural context and stimulate interest.
Implemented interactive activities to reinforce grammar concepts and vocabulary acquisition in an enjoyable way.
Facilitated meaningful connections between the French language and real-world applications by integrating cultural lessons into tutoring sessions.
Volunteer
Red Cross Club
09.2017 - 01.2020
Enhanced community engagement by organizing and leading outreach events.
Improved organizational efficiency by streamlining volunteer onboarding processes.
Promoted environmental awareness with educational workshops and hands-on activities.
Education
Bachelor of Arts - Linguistics And French
Saint Mary’s University
Halifax, NS
12.2025
High School Diploma -
Albesta Academy
Lagos, Nigeria
07.2020
Skills
Bilingualism
Office Administration
Organizational Skills
Multitasking Abilities
Supply Management
Cash Handling
Spreadsheet Tracking
Inventory Control
Listening Skills
Verbal and Written Communication
Editing and Proofreading
Public Speaking
Researching Skills
Customer Service
Performance Improvement
Issue Handling
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Bilingual Front Desk Receptionist
Holiday Inn Express And Suites
12.2022 - Current
Bilingual Guest Service Team Member
Best Western Hotel
04.2022 - 09.2022
Sales and Marketing Lead
The Chef's Mart
02.2020 - 12.2021
French Tutor
Community Members
01.2018 - 01.2020
Volunteer
Red Cross Club
09.2017 - 01.2020
Bachelor of Arts - Linguistics And French
Saint Mary’s University
High School Diploma -
Albesta Academy
Certification
International General Certificate Secondary Education, 2019.
Red Cross Certification.
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