Janice Guggari
Project/ Program Managere
Toronto,Canada
Summary
- Performance-driven Vice President with 20+ years of international experience aligning systems with business requirements, policies and regulatory requirements with +10 years as a BA, +7 years in Project Management, +2 years Program managing the book of work for data and analytics for run & change the bank , process optimization, FTE saves.
- Pre-sales- APAC & LATAM regions, executed projects in US, Germany, Taiwan, India & Canada. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
- Project Managed COTS , testing, development, support, and upgrade banking projects budgeted +$5M using agile and waterfall methodology with multicultural cross functional teams onsite/offshore as implementation partner (Wipro, Oracle), client ( bank) and vendor for product companies
- Led Change Control Board initiatives in banks for product releases, data migration, system integration, implemented DR & Business continuity
- Specialization in retail, commercial, wealth management, payments, channels, online and core banking on SOA and cloud
- Competency building contributions: Setup IT practice for Fintech, CRM Centre of Excellence for ERP and Training
- Setup of the foundation for building the conformance model for data,fraud and analytics using big data platform – Hadoop (HDFS)
Overview
21
21
years of professional experience
Work History
Vice President – Delivery Manager-Application Development & Maintenance – Ops Tech, Data & Analytics
CITI Bank
01.2021 - Current
- Program managed book of work, secure budgets for data, tech mandatory- EOV support, vulnerability, compliance and regulatory programs, articulated business drivers associated with run and change the bank-adoption, operation, support for newly launched applications for tech ops initiatives, manage allocation, forecast ,funding and demand management across programs / projects, capacity planning, vendor management.
- Enhanced company profitability by implementing strategic business initiatives ,optimizing operational processes . Identified opportunities to improve customer on-boarding and UX experience resulting in increased productivity and cost savings across the organization .
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Ensured regulatory compliance by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction. Improved project metrics -velocity, cycle time, defect ratio and predictability, provide project updates through lens of data using burn down charts, sprint and velocity reports.
- Facilitated requirement gathering sessions to meet global compliance for cross border-outsourcing clearances, regulatory and MRA requirements, definition and identification of critical data elements, business rule definition for fraud analytics, define data taxonomy, mapping of source and target systems creating data lineage, identification of system of records and authorized redistributors of data, improve data quality for regulatory and analytical reporting.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Leveraged technology to integrate and automate PEGA based workflows for case management and disputes (master card and visa card ) engaged in upgrade of service platform running on a monolithic architecture hosted on mainframes to capture life cycle for commercial cards.
- Assessed requirements to modernize tech stack for commercial and wholesale cards digital banking landscape, enhancements for wholesale credit travel cards, perform gap analysis, enterprise testing
- Led EDW data transformation initiative to ingest data for Treasury & Trade services into Vanguard big data lake -HDFS platform, project managed development of a single global conformance model for the bank using Vanguard big data capabilities for analytics and reporting,improve process efficiency, FTE saves and increase digital adoption rate
- Facilitated grooming sessions to develop conformance model for data analytics and fraud to track revenue leakages, interchange fees variances, spend analysis, delinquencies, client profitability, automate rebate process, set alerts for fraud & dispute management, credit card functions (maintenance, updates, inquiry), memo transactions-card cancellation, cash limit, credit limit, build a country capability portal enriching client UI/UX experience with view of the client portfolio of accounts for analytics
- Anchored data management activities- Data Governance and Policy, Data Lineage, build Data Models, Data Quality-ITRS setup, validation of file-field level record count , data integrity checks, Risk and Control frameworks, Data Warehousing & Analytics
- Pre-sales : Support development of business cases, RFI/RFP, SLA’s with vendors (for High Availability, Continuity & Support), identified and recommended opportunities to enhance productivity, operational efficiency for the business, retire manual risky EUC’s
- Implemented advanced data analytics tools to drive data-driven decision making across all levels of the organization, leading to better business outcomes by managing $5M digital initiative using Safe agile framework on a scrum of scrum model in collaboration with 10+ different application teams across technology partners, business users to automate process of generating EUC based reports using micro strategy and capabilities of raw data lake (Hive and Impala) to produce automated dashboards with aggregated data on Hadoop platform to measure digital adoption rate ,consistency and standardization of metrics for online and mobile application
- Facilitated operational readiness in collaboration with business, product & technology leaders for Ops Tech and data initiatives, drive non-functional requirements such as security, scalability, reliability, high availability to run the bank , BAU activities champions progress, drive value for clients
Project Coordinator
AVJ Consulting
01.2018 - 04.2019
- Project administrative support, record management-contracts, invoicing and billing, timesheets, assessed client needs
- Reviewed vendor contracts, SOWs (Statement of Work) and SLAs (Service Level Agreements)
- Evaluated BRD and data mapping specs, review of Functional Specs, Testing approach
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
Consultant IT Projects
Hinflon Products
04.2012 - 10.2015
- SME in AMS projects, participated in project kickoffs, elicited business requirement and analysis of CRM systems and billing engines, testing anchor, facilitated team logistics and reporting, managed invoices and payments
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes and managed repository
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients. Facilitated scrum ceremonies-sprint planning ,sprint review and retrospectives with goal of continuous delivery, participated in quality assurance
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
Project Manager
Infosys Technologies Ltd / Bancolombia Bank
12.2007 - 04.2009
- Supported Pre-sales activities with RFI, RFP’s, workshops and demos, team logistics, presented delivery model for core banking solution with customer centric contact Centre, multi-currency, transaction payment and servicing capabilities for digital banking for National Australia Bank/ Sydney, Australia
- Assessed customer requirement for online and digital banking, customization of Finacle core banking product
- Developed comprehensive project plans, milestones,schedules and resource allocation monitored progress against established goals maintaining budget , scope and cost, identify areas of improvement and make adjustments.
- Identified , managed and implemented risk mitigation strategies to minimize potential issues during project execution.
- Project managed $1M Change initiatives with 20+ team size and managed scope, SOW, resource allocation, introduced requirement traceability matrix, test strategy, managed project plan, risks and streamlined issues
- Fostered culture of innovation and creativity within project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Negotiated contracts with vendors and suppliers, securing quality in deliverables
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Ensured regulatory compliance,monitoring applicable laws and regulations within industry sector during project execution.
- Effectively managed scope creep by establishing clear boundaries keeping projects aligned with objectives and budgets.
Delivery Manager/VP Technology
Financial Information Network & Operations Pvt. Ltd (FINO)
09.2007 - 12.2007
- Delivery Manager to implement CBS integrated biometric or smart card technology for banks and microfinance institutions
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Delivery Manager to implement CBS integrated biometric or smart card technology for banks and microfinance institutions
- Setup IT department for start-up, capacity planning and propose business continuity and disaster recovery plan
- Established and restructured systems and procedures contributed towards augmented growth and profitability levels(ROI)
- Performed vendor management, vendor performance review related to service levels, quality and productivity
Project Manager
Oracle Financial Services Software Ltd / Ta Chong Bank
01.2007 - 09.2007
- Managed FLEXCUBE core banking post implementation support project to implement retail, corporate, channels - Internet banking, IVR (Call Centers), WAP’s (mobile banking), API’s for payments with a team of 40+ members onsite offshore model
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Proposed Disaster Recovery System (DR) for bank and Business Continuity Plan for service restoration
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team''s ability to deliver results.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within banking sector throughout each stage of project life cycle.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Provided ongoing support and change functions to clients post-implementation, ensuring long-term success of implemented solutions.
Project Manager
Sun Tec Business Solutions / ING BANK
09.2006 - 01.2007
- PM for delivery of multiple billing and pricing projects in telecom and banking sector for Europe region
- Oversaw support for steady state with handover process to Operations and IT
- Managed post implementation support-L2,L3, customization requests of company’s flagship product TBMS ( billing system for fee)
Consultant
Wipro InfoTech Ltd. / Centurion Bank Of Punjab
01.2006 - 09.2006
- Conducted thorough analysis in evaluation of core banking application proposed by different vendors providing valuable insights for client decision making with client needs and expectations, establishing clear goals for consulting engagement.
- Managed the IT road map for implementing solutions for the two merged banks, anchored project planning activities, data migration/conversion/upgrade, migration approach,planning, resource allocation, stakeholder management, implementation of Finacle core banking solutions using big bank approach within branches & data centre
- Participated in steering committee, Change management and governance meetings,PMO functions,integrated technology and business operations to identify targeted solutions to customer issues.
- Collaborated with cross-functional teams, bridged gaps,product limitations to successfully deliver comprehensive solutions ,facilitated gap analysis of AS-IS process, product configuration of two different core banking applications, channels , data mapping, JAD sessions, proposed To-Be business processes
- Devised test strategy outlining testing approach, dependencies, risks, traceability metric- entry/exit criteria,Identified, managed defects, conducted RCA , issue resolution within defined SLA’s
- Define UAT, Dev, COB environment & data requirements for run and change the bank
- Post live validation of system stability, reconciliation of control totals, products, GL’s of merged entity, provided end user training
- Review and develop contingency planning of system availability to users with less down time if event occurred
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency ,cost reduction and increase savings
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
Lead Business Analyst/Technical Architect
Hexaware Technologies, Ltd. / CITIBANK
10.2003 - 01.2006
- Elicited requirement gathering, conducted business and technical analysis, reviewed implementation approach, GO LIVE strategy and RACI matrix to deliver solution integrating account opening process of banking products as part of PeopleSoft CRM on ERP platform
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Designed use cases, provided workflows on system integration and process mapping, Design, review of test plans, execution of Unit, SIT and UAT testing, defect monitoring and control, provided end user training
- Elicited requirement gathering for major transformation of IT applications portfolio for Deutsche Leasing, Germany and led business and system analysis to develop new unified contract system to finance leasing and fleet management
- Coached and mentored BA team’s and contributed to setup for CRM Center of excellence (COE) for ERP practise
Education
SAFe Agile 5.0 - Information Technology
Scaled Agile Safe
Toronto, ON05.2022
Certified Scrum Product Owner- SPOC - Project Management
Scrumstudy
Toronto, ON11.2020
Scrum Master Certification SMC - Project Management
Scrumstudy
Toronto, ON11.2020
Oracle Cloud infrastructure Foundation - Information Technology
Oracle (OCI)
Toronto, ON10.2020
Project Management - Information Technology Project Management
Linkedin & PMI
Toronto, ON09.2019
ITIL -Foundation(Core concepts, lifecycle phases and processes) - Project Management
Training On ITIL Foundation
Toronto, ON10.2019
Lean 6 Sigma Yellow belt certified Professional-LSSYB - Project Management
Scrumstudy
Toronto, ON01.2020
Certified in Corporate Sales Fundamentals-SCCS-F - Project Management
Scrumstudy
Toronto, ON01.2020
Programming in C and UNIX from CMS Institute, Mumbai - Information Technology
CMS Institute, Mumbai
India04.1995
LAN Engineering – Basic And Advanced - Computer Networking
CMS Institute, Mumbai
India03.1994
Bachelor of Science - Science
St Xaviers College -Bombay University
India03.1994
Skills
- Core Banking operations- IT&S
- Project & Program management
- Business Analysis & Testing - QA
- Data Governance - migration, data lineage
- Vendor Management - SLA
- Leadership & Mentoring
- Stakeholder Management
- Pre-sales-Negotiation and influence skills
- Business Process Remodeling
- Change & Incident Management
- Enterprise Risk Management
- Planning, Allocation , Budget & Forecasting
- Microsoft Office- Word, Excel, PowerPoint
- MS Projects & Visio, HPQC, TOAD, SQL
- Jira, Confluence, SharePoint
Languages
SQL
PL/SQL
C
Python
HTML
CSS
JavaScript
Databases
- Oracle 10g
- DB2
Operating Systems
- HP-UNIX
- Microsoft Windows
Personal Information
Title: IT Project-Program Manager/Scrum Master/ Product Owner
Timeline
Vice President – Delivery Manager-Application Development & Maintenance – Ops Tech, Data & Analytics
CITI Bank
01.2021 - Current
Project Coordinator
AVJ Consulting
01.2018 - 04.2019
Consultant IT Projects
Hinflon Products
04.2012 - 10.2015
Project Manager
Infosys Technologies Ltd / Bancolombia Bank
12.2007 - 04.2009
Delivery Manager/VP Technology
Financial Information Network & Operations Pvt. Ltd (FINO)
09.2007 - 12.2007
Project Manager
Oracle Financial Services Software Ltd / Ta Chong Bank
01.2007 - 09.2007
Project Manager
Sun Tec Business Solutions / ING BANK
09.2006 - 01.2007
Consultant
Wipro InfoTech Ltd. / Centurion Bank Of Punjab
01.2006 - 09.2006
Lead Business Analyst/Technical Architect
Hexaware Technologies, Ltd. / CITIBANK
10.2003 - 01.2006
SAFe Agile 5.0 - Information Technology
Scaled Agile Safe
Certified Scrum Product Owner- SPOC - Project Management
Scrumstudy
Scrum Master Certification SMC - Project Management
Scrumstudy
Oracle Cloud infrastructure Foundation - Information Technology
Oracle (OCI)
Project Management - Information Technology Project Management
Linkedin & PMI
ITIL -Foundation(Core concepts, lifecycle phases and processes) - Project Management
Training On ITIL Foundation
Lean 6 Sigma Yellow belt certified Professional-LSSYB - Project Management
Scrumstudy
Certified in Corporate Sales Fundamentals-SCCS-F - Project Management
Scrumstudy
Programming in C and UNIX from CMS Institute, Mumbai - Information Technology
CMS Institute, Mumbai
LAN Engineering – Basic And Advanced - Computer Networking
CMS Institute, Mumbai
Bachelor of Science - Science
St Xaviers College -Bombay University
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