Summary
Overview
Work History
Education
Skills
Hobbies - Golf, SUP, Pickleball
Timeline
Generic

Janice Friesen

Vernon,BC

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Offering excellent communication and good judgment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Service Cashier

Veronica's Gourmet Perogies
11.2020 - 01.2021
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Executive Assistant to the Chief Executive Officer

A&A Contract Customs Brokers
02.2004 - 12.2014
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Met with top national and international executives on self-designed schedules both monthly and annually.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled confidential and sensitive information with discretion and tact.
  • Transcribed meeting minutes to support sales, business development and senior management teams.

Education

No Degree - Marketing And Sales

Vancouver Community College
Vancouver, BC
03.2014

No Degree - Human Resource Management

Vancouver Community College
Vancouver, BC
03.2011

Skills

  • Guest Services
  • Cash Handling
  • Product Merchandising
  • Drawer management
  • Merchandise Restocking
  • Customer Complaint Resolution
  • Customer inquiries
  • Cross-selling abilities
  • POS System Operation
  • Customer Relationship Management (CRM)

Hobbies - Golf, SUP, Pickleball


Avid Golfer, Just started 6 years ago but absolutely love the game!

I love anything to do with the water, boating, Kayak, SUP.

Just learned pickleball and love the game, bought myself a serving machine to better my game! 


The best part is you get to meet so many amazing people.

Timeline

Customer Service Cashier

Veronica's Gourmet Perogies
11.2020 - 01.2021

Executive Assistant to the Chief Executive Officer

A&A Contract Customs Brokers
02.2004 - 12.2014

No Degree - Marketing And Sales

Vancouver Community College

No Degree - Human Resource Management

Vancouver Community College

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Janice Friesen