Janice Elemento
Red Deer
Summary
Dynamic professional with a proven track record at Bruins Plumbing & Heating, excelling in customer satisfaction and team productivity. Skilled in time management and problem-solving, I effectively coordinated service appointments and enhanced communication, leading to improved service quality. Committed to fostering positive relationships and driving performance improvement in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Barista
Assistant Cook
Service Dispatcher
Bruins Plumbing & Heating
11.2022 - Current
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Collaborated with cross-functional teams to improve overall service quality and efficiency.
- Organized regular team meetings to discuss performance metrics, ongoing challenges, and strategy updates for the dispatch department.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Reduced response times with effective scheduling and route optimization strategies.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Streamlined communication between customers and technicians for timely service delivery.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
Teacher
Ramon Duterte Memorial National High School
06.2002 - 10.2006
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Business Management - Business - Management Certificate
Red Deer Polytechnic
Red Deer06-2020
Bachelor of Education - Secondary Education
Cebu Normal University
Cebu Philippines03-2001
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Decision-making
- Safe food handling practices
- POS systems
- Hospitality service expertise
Languages
English
Professional Working
Timeline
Service Dispatcher
Bruins Plumbing & Heating
11.2022 - Current
Teacher
Ramon Duterte Memorial National High School
06.2002 - 10.2006
Barista
Assistant Cook
Business Management - Business - Management Certificate
Red Deer Polytechnic
Bachelor of Education - Secondary Education
Cebu Normal University
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